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redfoxjr's profile

New Member

Wed, Jul 7, 2021 5:02 PM

Issues using Roku with my Directv login

I have Total Choice package (an old one) and an SD receiver.  Yes, I'm getting the HD equipment put in next week, but I was using my Roku to watch many of my channels in HD through their respective apps.  I used the CBS app to watch my local station, that is up until a few weeks ago.  All of a sudden, I start getting a message that my provider doesn't stream this station anymore.  I contacted the local affiliate, who said nothing had changed on their end.  This also occurs with my ABC app.  No issues with NBC.  

The CBS station is WFMY, owned by Tegna, Inc.  I've not contacted them yet, but I'm guessing the issue still lies with DirectTv.  I just wish I could get an answer on why they stopped access all of a sudden with no explanation.  The app accepts my login, but I'm not getting access to the content.

Accepted Solution

Official Solution

Juniper

ACE - Expert

 • 

14K Messages

5 m ago

I would delete the app, reboot the Roku, and then put it back on. Hopefully that will fix the issue.

Tegna shouldn't have disabled it as they recently completed their negotiation. So will be awhile until that happens again.

As a side note, I would review the channels you watch. Best to be sure the grandfathered package is not costing more than a current package that may be a better fit. I would compare against Choice or lower. DIRECTV Channel Lineup List (att.com)

DIRECTVhelp

Community Support

 • 

12.1K Messages

5 m ago

Hello @redfoxjr ,

 

Thank you for reaching out to us here, we're glad to help you access your channels again using your Direct TV credentials.

 

First make sure the Roku software and the Apps are updated accordingly.

 

If required delete the app and re-install them again.

 

Some channels allow you to sign in directly from your Roku device, while some may require a different method for subscriber sign in.

 

Check out this article from the Roku support site, you'll find step by step instructions on authenticating your Direct TV service as your provider.

 

Please reach back and let us know if this helps you out!

 

Olajide, AT&T Community Specialist.

New Member

5 m ago

Thanks, Juniper - that was the first thing I did was remove the app, etc.  I even contacted the engineers at the station to ask if there had been any changes, to which he replied no.  I'll give it a day or two and try to reinstall.  

I spent quite a bit of time comparing our current package to the newer ones...but amazingly, we're still getting a pretty good deal on what we watch.

I appreciate the advice.


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