New Member
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7 Messages
Local weather not updating
Weather Channel (362) has not updated the local weather for four days (Wednesday, March 1, 2023 to Sunday, March 5) and the section above the daily weather says "Temporarily Unavailable". I have tried changing and adding cities, power cycling the box, and pressing the red reset button on the box. My box model is H25-500 DIRECTV Satellite Receiver. Any suggestions would be appreciated.
badchops
New Member
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1 Message
3 years ago
I live in metro Denver and have had the same problem with the Local Weather Forecast and Local on the 8s. It appears to be stuck on forecasts beginning March 1st. I did just submit an email to The Weather Channel but haven't heard back. Did something happen between TWC and DirecTV on March 1st - a change in the contract / agreement, a price dispute? That may explain the problem and why nothing is being done. For now, I'm watching AccuWeather and using my smartphone weather app more.
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JLOFTON56
New Member
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10 Messages
3 years ago
Florida, Colorado, Louisiana. . . It makes you wonder doesn't it?
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
It's not a carriage agreement issue. Did you read the Weather Channel response that someone posted yesterday?
Thank you for contacting The Weather Channel TV app support.
DirectTV is currently experiencing issues that are impacting viewers trying to get Weather Channel information. They are working on the issue but there is no ETA at the moment.
Please do not hesitate to contact us if you have additional questions and concerns.
Sincerely,
Your Weather Channel Stream Support Team
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JLOFTON56
New Member
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10 Messages
3 years ago
I got that same email Tuesday. It still makes you wonder why it takes so long to repair something that seems to happens from time to time. The last time I had the same issue was about 8 months ago.
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cbrenner1
New Member
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1 Message
3 years ago
I am in Illinois and we have the same issue.
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GOFFEYOU
New Member
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2 Messages
3 years ago
Same problem in 48079 Michigan North of Detroit...Weather Channel not updated in 2 weeks on directtv....
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
@GOFFEYOU
As mentioned it is a known issue being investigated. And it is not localized to one specific area. There is no ETA on fix. Will have to use other methods for more tailored weather info in the meantime.
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KPhagan
New Member
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7 Messages
3 years ago
Problem resolved-for us anyway! The updated receiver didn't fix the issue, at least it didn't fix the day it was installed, which was Monday. However, when we pressed the red button on the remote yesterday (Wednesday), the issue was resolved. Our current local weather is now updating like is should. I hope that whatever happened has fixed this issue for everyone else, too. If not, you may want to switch out your receiver. However, if you do, be sure to ask about installation charges and if there is a monthly up-charge for the new receiver. We got the same type of receiver instead of the latest model because, even though the latest model would provide additional services, it would add $24 to our monthly bill. Good luck!
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JLOFTON56
New Member
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10 Messages
3 years ago
Mine was fixed when I got home Monday afternoon, the 13th. I still have my original receiver.
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