losing receiver signal on TV #2

Hi there. Our goal is to have our customers enjoy their services at their best! We want to make sure everything is working properly for you. To continue and get to the bottom of this issue, we would like to know if you are a wireless or wired customer. This way, we can continue with troubleshooting and get this solved as soon as possible. Luisa, DIRECTV Community Specialist.

What are the models of each box?

Which one is experiencing the problem?

Do you have any boxes besides those two?

Models are HR54-500 on TV #1 and C61-500 on TV #2. TV #2 is the one with issues; losing signal with message  "waiting for receiver signal". No issues on TV #1. I do have another box I was going to use for TV #3 but not connecting to it so I will be returning this box.

Thanks for you assistance.

Sherry Geurin

I believe I should be wireless. I have wireless internet through Verizon and I have no issues there. TV #1 doesn't seem to have issues, its just TV #2. Do you have service people that could come out and help me figure what the problem is? I hate paying this kind of money and not getting what I was promised. THAT is why I left Spectrum.

Thanks for hopefully something.....

I have not received any responses since my first comment ?!?!?

Make sure coax is finger tight to both boxes. Red button reset the Genie (HR54) and once complete then do the same on the Mini Genie Client (C61). The Genie is the receiver that manages any Clients you have. What you describe is a communication issue between the two.

I believe I should be wireless. I have wireless internet through Verizon and I have no issues there.

DirecTV is service by satellite, not your internet. Both boxes connect to setup by coax, a wired connection.

Your main Genie can connect to your home internet for optional On Demand features, but that has nothing to do with the issue on your 2nd TV. The issue you've described is the Mini Genie communicating with the main Genie.

Do you have service people that could come out and help me figure what the problem is?

If the above suggestions do not get your 2nd TV working, you will need to call DirecTV and have them determine if a tech is to be sent out or a replacement box. This is a public forum of other customers.

DTV wireless minis don't use you internet, they setup a separate WiFi network that only they and the WVB can use.  Call DTV at 1-800-531-5000 to setup a $99 tech appointment unless you have the protection plan.

Models are HR54-500 on TV #1 and C61-500 on TV #2.

With model numbers so complete, including the manufacture code, it seems they don't have a wireless Mini Genie. That is a C61, not C61W.

The OP stated that maybe they should be wireless since they don't have any problems with their wireless internet.

Either way there isn’t a C61W-500 so a better chance of it being wired C61-500.

I believe the @DIRECTVhelp caused the confusion by asking if they are a wired or wireless customer. That almost sounded like asking if they had cell phone or landline, which has nothing to do with this DirecTV issue.

I am having the same issue and had no resolution. The receiver resets typically every 10 min. Last two days it's resetting 2-3 times a minute. Whether it's live or recorded TV. They have switched out the Genie mini with no resolution. I have changed out the coax and the HDMI. I have reset the main tower, I have reset the main TV, I have tightened all the cords on main tower and mini. I have hit the red reset button. It only happens on one TV. Other 3 typically work fine. I have reached out to customer service many times. By phone, by chat and by email. I am not even sure the reps are domestic. I requested a tech to be sent and was told they had to go thru all troubleshooting measures first. Sadly I have insurance I pay for each month along with the ability to change out equipment every two years for new equipment. I'm tired of the issue and would switch to Spectrum if I didn't hate Spectrum so much more than Direct TV at the moment. 

@dmartinez957 

As this thread ended over a year ago, please start a new one including the specifics for your issue. Please provide model numbers of all boxes, clarifying which one has been having the issue (as well as model of TV connected to).

Are you using a 'smart' power strip or HDMI-CEC? Tried different power outlet, surge protector, etc.?

Has the main Genie/Genie Lite/Genie-2 been replaced? Have you tried unplugging power for a couple minutes from the main box?

Some info regarding your Protection Plan: It covers service calls ($99), replacement boxes ($19.95 delivery), and remotes ($15, cheaper through authorized retailers). At 8.99 a month ($107.88 every year) in my opinion is not a good value. Once you are using it enough to make it cheaper, that means something is seriously wrong with your service. And without the protection plan you should still be getting your free upgrades as the plan just gives the reps an exact date to check. New model lines aren't jumping off every year so you can go several years without there being an upgrade for you.