5 Messages
Loss of New Orleans Local HD channels
Where i work we used to be able to watch the New Orleans local channels. Over the last few years the signal on sat 103s TPN 21 has diminished to the point that now we have no signal on tha transponder. What is going on with this? and what are our options to get these channels back?
shannon02
ACE - Expert
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20.9K Messages
2 days ago
Most likely your dish needs to be aligned.
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Wrecker3
5 Messages
2 days ago
Most likely it is an issue with the satellite since the dish has been peaked with all check marks in the EIV test.
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shannon02
ACE - Expert
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20.9K Messages
2 days ago
Those check marks only prove you have the minimum sat signal to meet DTV requirements. DTV would have move the channels to another transponder if that one is failing.
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Wrecker3
5 Messages
2 days ago
They have not moved the channels to another transponder. If I go to a location closer to the center of the footprint the channels come in. But at this location they no longer do. It is as if the footprint of the spotbeam is shrinking or the power level is weakening
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Juniper
ACE - Expert
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22.7K Messages
2 days ago
Are you testing with the same dish, or two different dishes (one at each location)?
If the same one, then your receiving dish might have an issue causing it to be more touchy with how the spot beam hits, the connections from the receiving dish down to the boxes need to be checked, or something new in the area (or grown enough over time) to hit the edge of that line of sight.
If different, then I would suggest starting with making sure all connections in the chain are secure and doing an alignment on the dish.
If it were an issue of the satellite in orbit, then it wouldn't just be you that was affected. As you are aware it is a spot-beam, not one specific to a customer. That is why their satellite is extremely unlikely to be the culprit.
For further guidance please include the model number of your boxes and what dish you have. It tends to help to know exactly what equipment you're working with.
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Wrecker3
5 Messages
2 days ago
It's HR24 boxes and the dish is a new sl5. It was replaced and has not fixed the issue. I have connected a receiver straight to the dish with new rg6 cable and new connectors to rule out the inside wiring. Several sites in the area where I am have the same issue. There is nothing in the los for the dish, clear open skys. TPN 21 has 0 and TPN 22 has a level of 72. All sat 103 levels are low, if I go about 50 miles north things are good.
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shannon02
ACE - Expert
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20.9K Messages
2 days ago
DTV is no longer using the 119 sat for US programing that needs the SL5 LNB.
This is a customer to customer forum unless DTVhelp sends you a PM/DM there is nothing we can do. You can send DTVhelp a message using one of the DTV social media websites.
(edited)
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TexasBrit
ACE - Expert
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14.1K Messages
1 day ago
where are you located (zip code)? If you enter your zip code into the directv locals tool what lcoals does it tell you should have?
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Wrecker3
5 Messages
1 day ago
I am in the New Orleans Market 3 years ago everything worked fine. 2 years ago the channels were affected by weather, but things on 99 and 101 were still good. 1 year ago with practically any cloud cover the channels would give the 771 code. No other channels. Now the signal on 103s TPN 21 shows as 0 on the receiver.
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TexasBrit
ACE - Expert
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14.1K Messages
1 day ago
Don't tell me you are "in the new orleans market. What's your zip code?
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Juniper
ACE - Expert
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22.7K Messages
22 hours ago
@Wrecker3
Zip code gives precise local/RSN info. We ask because sometimes market lines change or some channels count their borders slightly different. Just to make sure info provided matches as best as possible.
(sometimes county matters if you are near the border where those cross, so the results might be a channel or two different on info depending which one it is, or your physical service address is tied to in the account)
(naturally do not give full address as that is private. But zip codes are for thousands of people)
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shannon02
ACE - Expert
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20.9K Messages
21 hours ago
The OP was getting the local channels now it appears something is interfering with the 103 sat signal as it is effecting others in the area and doesn't effect it in other places near the center of the city.
(edited)
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TexasBrit
ACE - Expert
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14.1K Messages
17 hours ago
Not necessarily. We need the zip code because the OP might not be in the New Orleans spotbeam coverage at all. He might have been set up in a location which is not in the actual main spotbeam but outside it (in the "overflow as it were), and the coverage has changed. For example, he is actually on an oil rig in the gulf. He needs to tell us that.
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TexasBrit
ACE - Expert
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14.1K Messages
17 hours ago
This might also happen if he has managed to set up a service address which is not his actual location. His service adresss is in the New Orleans DMA but his actual location is not. his actual location is in a different (adjacent??) DMA which used to be covered by the New Orleans spotbeam but isn't any. longer
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