HR54 is the model. The receiver ID (RID) is just a digital identifier on which one is specifically yours.
Ok so goes to the channel (as shown by the header), but blank screen otherwise, and only locals are having the issue. Are any other boxes having the issue, or just this one?
While box is off I would verify the coax coming into it is finger tight to be sure. Do a red button reset on the HR54 itself to see if it can clear the issue itself. You can try www.directv.com/refresh which refreshes the service authorizations in case the channels are not fully authorizing as they should.
In case it is a conflict with the version of the channel coming in, go into Settings > Display > Preferences > Guide HD Channels and change to either Show All or Hide HD Channels. Then exit the menu completely, give it a minute, go back in and change it back to Hide SD Duplicates.
Those suggestions should refresh anything that is causing the channel to come through incorrectly, or not fully authorizing it.
cryennie
Tutor
•
5 Messages
5 years ago
I have lost all local channels, zip code 55960 Help !!!!
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Juniper
ACE - Expert
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22.4K Messages
5 years ago
What happens when you try to access your locals?
Model of box(es)?
Troubleshooting tried so far?
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cryennie
Tutor
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5 Messages
5 years ago
receiver ID 0232-3407-8923
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Juniper
ACE - Expert
•
22.4K Messages
5 years ago
HR54 is the model. The receiver ID (RID) is just a digital identifier on which one is specifically yours.
Ok so goes to the channel (as shown by the header), but blank screen otherwise, and only locals are having the issue. Are any other boxes having the issue, or just this one?
While box is off I would verify the coax coming into it is finger tight to be sure. Do a red button reset on the HR54 itself to see if it can clear the issue itself. You can try www.directv.com/refresh which refreshes the service authorizations in case the channels are not fully authorizing as they should.
In case it is a conflict with the version of the channel coming in, go into Settings > Display > Preferences > Guide HD Channels and change to either Show All or Hide HD Channels. Then exit the menu completely, give it a minute, go back in and change it back to Hide SD Duplicates.
Those suggestions should refresh anything that is causing the channel to come through incorrectly, or not fully authorizing it.
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cryennie
Tutor
•
5 Messages
5 years ago
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Juniper
ACE - Expert
•
22.4K Messages
5 years ago
Always great when an issue resolves itself. Though annoying it happened in the first place of course.
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