Message says: Tuner Activity: Your live TV Tuner was taken by TV Room at 9:53 (uses current time). Shows all other tuners unavailable
When we try to change a channel (either inputting the channel number or making a selection through the 'guide'), we get the above screen message. After giving us the time the tuner was taken, the message says: To tune to 'channel 6', press an option below. To return to 'channel 4', press exit. The screen shows one option we can select which is: My Location / Channel 4 / Use this tuner. When select 'use this tuner', I get another screen that tells me the tuner is not available.
We cannot get out of that screen unless we 'exit' - which takes us back to the channel we were watching previously.
To change channels, I have to go to 'recorded movie' then 'change channels' - then it will go to the channel I select at that time.
How did this happen? How do I get out of this situation?