2 Messages
Network contract expired
As a "BRAND NEW CUSTOMER" of 2.5 weeks I would like to know WHY I should be CHARGESD for a fix (via downloading an application) to watch my local stations because a contract expired?
Your sales people should have advised that the contract was in talks and perhaps there would be interruption in coverage should the talks fall through. But NO, the only way that YOUR CUSTOMERS found out was to drop the network in the middle of the day without proper notification and put up a notice on the local network.
Since it was a holiday weekend I let this go until today and called (512-368-2380) to speak the the representative I originally talk with by the name of Daniel. I immediately went into VM and he called me right back and then after telling him how disappointed I was that this happened after only being a customer of 2.5 weeks he switched me over to another person and then that person switched me over to a tech by the name of Annabelle who immediately said "no problem, I am here to help you" Yes, some help I was told that the fix around this was to download an application and be charged for this application and to help for being understandable a $20.00 would be applied to my NEW 2.5 WEEK ACCOUNT however that would not show up until 2 billing cycles.
WHY should I be charge for an application to watch my local stations when that charge for local stations is ALREADY INCLUDED in my package that I signed up for 2.5 WEEKS AGO?????
I would appreciate, being a 2.5 week client, an explanation.
shannon02
ACE - Expert
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21.1K Messages
7 months ago
Read the TOS that states channels and programs are subject to change at anytime. Few if anyone got advanced notice that Disney where in talks, I found out watching my local ABC 11:00 pm news on Saturday. How big is the gun DTV is using to force you to use this app?
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Juniper
ACE - Expert
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22.9K Messages
7 months ago
@JanHotch
Every TV provider has a clause in their Terms of Service (ToS) that channels and programming may change at any time. This is because they don't own the channels so cannot force them to always be there.
Negotiation talks happen behind closed doors. Sales people and customer service reps don't know when they are going on unless a network owner choose to go public and threaten to pull the channel or is some cases pulls channel with practically no notice in order to leverage customers against the TV provider to push for higher rates.
Agents of any company are expected to "take ownership" of the call. Yes she was there to help, unfortunately they can only work within the options available. In the end it wasn't a technical issue so all they can do is suggest alternatives until the network owner returns the channel.
As for 2 billing cycles, well they can't throw money at you within the drop of a hat. So that time allows them to work within their budget schedule to move things around to credit those who choose to take advantage of it.
And you don't speak to the same rep twice as you get the next one available. If you had a direct number, then they don't work for DirecTV as reps don't have direct lines as it is managed by a automated voice system. Sounds like you had the number for a 3rd party sales rep instead.
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MTCasings
New Member
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13 Messages
7 months ago
Cancel your service and go with another service like Fubo or Hulu. They charged my credit card yesterday and when I canceled my service today they would not refund me. They offered me $30 off next months bill if I kept the service. After I canceled I called my credit card company. They canceled my card, declined their charge and are sending me a new card. F Directv!!
If you went to a restaurant and they didn't bring out your drink or appetizer but you paid for it would you accept a credit on your bill the next time you went there?
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shannon02
ACE - Expert
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21.1K Messages
7 months ago
They are in a 2 year commitment with DTV and will cost them $480 to cancel.
You pay for and receive service till the end of you billing cycle so there is nothing to refund.
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MTCasings
New Member
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13 Messages
7 months ago
My credit card company declined the charge and is cancelling my card. They may not refund it but they aren't getting my money. My credit card company isn't losing my business for $109.
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shannon02
ACE - Expert
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21.1K Messages
7 months ago
For the moment.
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baseballisback
ACE - Professor
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8.2K Messages
7 months ago
@shannon02
Yup. DirecTV will definitely get that money. The customer paid for a service.
Theft remains illegal, as does credit card fraud.
(edited)
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