Tutor
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12 Messages
New Format HDUI
I have been a loyal happy Directv customer for eleven years until I turned on the Tv with the new format.The new format is horrible. The contrast and definition is clearly inferior. I have the updated format on my Panasonic Plasma which has had an impeccable picture and contrast and definition until the format has changed. Now the picture is dark, the definition is terrible. When I pause the picture and hit the info button on the remote control, the picture color, contrast and definition change to that of the superior picture quality of the old format. It becomes a different color and the definition is enhance to that of the old format.
tarvinator
Tutor
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12 Messages
13 years ago
Tx for the advice will try to tweak it out on cinema mode. Only problem is the picture improves when the info banner is displayed. The contrast and definition is degraded when the info banner is not displayed. Can the circuitry be compensating with the new HDUI format even though the info banner isn't displayed.
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rebel7254
Contributor
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3 Messages
13 years ago
Tx for the advice will try to tweak it out on cinema mode. Only problem is the picture improves when the info banner is displayed. The contrast and definition is degraded when the info banner is not displayed. Can the circuitry be compensating with the new HDUI format even though the info banner isn't displayed.
All I know is the pictures you posted looked exactly like the issue I described. Just try putting it on Cinema and see if that eliminates the change in the overall image when the info banner is displayed vs. not.
One thing you might notice is that the default Cinema mode makes the picture look kind of "smoky". The best way to combat this is by finding the "black level" setting and making it the darkest available. Then adjust brightness and contrast as needed.
Cinema will actually give you the most realistic picture. The other modes make colors more vibrant, but in a phony way. For example, if you're watching a football game on the default "Sports" mode, the field takes on a bright - almost fluorescent-looking - green color. It looks pretty, but that's not the way the field actually looks in real life. Also, the stupid phosphor protecting feature in the other modes besides Cinema constantly adjusts the lighting and contrast so it really messes with color clarity anyway.
Good luck.
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tarvinator
Tutor
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12 Messages
13 years ago
Unfortunatley my t.v. does not have a cinema mode.
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rebel7254
Contributor
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3 Messages
13 years ago
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del058
Contributor
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1 Message
13 years ago
I have the new format also and its awful. the background is dark and makes it hard to read. also now when i want to get info on an actor of a movie im watching it only gives me any upcoming movies that actor might be in. it used to show the actors birth and death dates and show all movies that that actor was in.
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peds48
Expert
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32K Messages
13 years ago
I have the new format also and its awful. the background is dark and makes it hard to read. also now when i want to get info on an actor of a movie im watching it only gives me any upcoming movies that actor might be in. it used to show the actors birth and death dates and show all movies that that actor was in.
they will eventually show up. give it a few days. see link for more info
http://www.dbstalk.com/showthread.php?t=199720
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tarvinator
Tutor
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12 Messages
13 years ago
I have been a loyal happy Directv customer for eleven years until I turned on the Tv with the new format.The new format is horrible. The contrast and definition is clearly inferior. I have the updated format on my Panasonic Plasma which has had an impeccable picture and contrast and definition until the format has changed. Now the picture is dark, the definition is terrible. When I pause the picture and hit the info button on the remote control, the picture color, contrast and definition change to that of the superior picture quality of the old format. It becomes a different color and the definition is enhance to that of the old format. Furthermore, the non-HD channels are pixelating at the top of the screen, annoying. Customer service says there is nothing they can do and the supervisor i spoke to said they cannot and will not sent out a technician to diagnose they problem unless we pay for it. They will not offer a discount for the inferior product they are putting out, only that they will escalate the complaint to a supposed higher up technician. I love how they advertise # 1 in customer service, who rates this, Directv themselves? An absolute joke of customer service. . Terrible, terrible customer service and we are paying top dollar for an inferior service and product. Shame on you Directv.
1 Attachment
pixelation[1].jpg
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tarvinator
Tutor
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12 Messages
13 years ago
Picture of pixelation at top of non-hd channels.
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
That's not "pixelation" ... it's the "vertical blanking interval" of the SD channel. It's generally not visible if your TV's overscan is set properly. I don't think it has anything to do with the new HD user interface. I still see this on some SD channels with my Panasonic Plasma TV. Pressing the DirecTV Receiver's FORMAT button to change the video size can help.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
Email Directv and let them know their new guide stinks!
Even if I like the new Guide
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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amaf
Contributor
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3 Messages
13 years ago
Same "dark and non-crisp picture problem here - panny vt30 - was a great pic now dark and looks more like "up-converted" picture rather 1080 hidf
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litzdog911
ACE - Sage
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46.4K Messages
13 years ago
Same "dark and non-crisp picture problem here - panny vt30 - was a great pic now dark and looks more like "up-converted" picture rather 1080 hidf
Best to start your own new thread using the "Create New Post" button on the main forum page. Your problem may very well be different from the original poster's. With a new thread you can provide more information about your equipment, location, and troubleshooting you've tried so far. And this forum software makes it difficult to track or respond to folks that add onto someone else's thread.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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peds48
Expert
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32K Messages
13 years ago
I've complained to DTV they just say we are not changing
very doubtful that they are willing to change their new HD GUI.
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TexasBrit
ACE - Expert
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14.1K Messages
13 years ago
They are not going to change. It seems most people much prefer the new guide to the old one. In fact, if you look in the forums you'll find many posts from new HR34 owners complaining they still have the old guide, and wanting to know how long they will have to wait for the new one (which they have on all their other receivers).
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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peds48
Expert
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32K Messages
13 years ago
off course they won't admit they made a mistake, because to them is not a mistake. and this GUI by far surpasses the inferior SD blue UI
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