PBS Channel Unavailable

I’d file a BBB complaint regarding your inability to access PBS. If you’ve already gotten into contact with directv along with your local PBS station, that is the most we can recommend for you to do as this is a public forum full of customers just like you.

Error 721 is a subscription authorization issue, not a satellite reception issue. I'm puzzled why DirecTV hasn't been able to fix this for you. Try refreshing your authorization via www.directv.com/refresh 

Thanks but refresh does not help.

Did you call to make any changes around the time this started? I'm willing to bet there's a line item missing like " PBS hd" check your bills from before it happened and since it happened. Csrs don't always catch that

Thanks. Everything is refreshing with no effect. It is the only channel where this is happening. Customer rep says it shows on her end as a viable channel in the Choice package. PBS says it shows on their end as part of Directv. But when I go to the channel lineup online it is not there -- in any package. Only PBS Kids is listed. I checked my bill and I did remove Starz around the time the PBS channel showed as unavailable. If this is a line item missing, how do I correct it? Also, how do I know if I have a legacy MPEG-2 box and if so, should it be replaced? Thanks very much for your help.

One box. HD Receiver, Model H25-500

Sorry to be so dense, but please clarify what is "line item is on the account" and how I double check to make sure it is on the account.

Excellent suggestion to say Cancel as the first option. The agent I spoke with was considerably more knowledgeable and understandable than the previous agents. He could not resolve the problem, so he transferred me to a local person to set up a technician to visit. The local person was Barbara, and she was terrific. Very sympathetic, but knowledgeable, with no explanation for why this is happening. Hopefully the technician can resolve. Thanks to all of you for your patience and good advice.

What's your zip code? The channel might no longer be part of your locals package

@Juniper  yes something like that but I really think it's a line item missing issue that no one is catching I've had to fix so many missing line items especially after a programming change. 

Thanks to everyone for responses. Two technicians came out, swapped out the receiver and that solved the problem. The technicians were efficient and professional. Great guys!

That's interesting. It must have been either a line item issue as previously alluded to by Nabukl and Juniper, or possibly an access card issue.