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New Member

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3 Messages

Friday, July 22nd, 2022 4:36 PM

Pixelating and low transponder

I am having issues of picture quality/pixelating/interference on Kansas City area.  My 28 transponder on 101 is low 80.  Please direct me for obtaining proper signal for HD.  I am able to see St. Louis on 99(ca).  That strength is better.  I  don't believe I have a Multi switching receiver.  Please help me enjoy  Kansas City signal or assist me with appropriate equipment to switch.  

ACE - New Member

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5.2K Messages

3 years ago

Please list your signals for satellite 101, 99 (ca), 99 (cb), 103 (ca), and 103 (cb).

What is the receiver model? What channels exactly show error 771/pixelation? Were you able to view these channels in the past? 

New Member

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3 Messages

3 years ago

                                         20               28

101                                   36               81

103(ca)                              91              N/A

99(ca)                                91             N/A

103(s)                                74             N/A

99(s)                                  97              N/A

Have had pixelating issues since inception 2 months ago.

99(s) appears to receive highest. 

Have done numerous resets.  No error message.  signal interference on all weather days.

New Member

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3 Messages

3 years ago

HR44-500.  Sorry I forgot to submit.  

Community Support

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255K Messages

3 years ago

Hi @JCO219 , we understand the importance of having our services working properly. Let's get it back on track.

 

Please meet us  in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

 

We're eager to help!

 

Johan, DIRECTV Community Specialist


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