Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
@rdslone , DirecTV can only deliver the signal they get from the station. 99% of these issues originate with the station.
____________________________________ ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
This post is not private, don't post any info here.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
@DIRECTVhelp , this post is NOT private. And taking posts private doesn't provide help for others with the same issue.
____________________________________ ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Not sure where problem comes from but it is 100% of the time a DIRECTV issue when service being paid for is not provided. If an automaker has a problem with a part on the car it is there problem to resolve, they don’t ask me to chase the provider of said part.
DTV doesn't make or own the car. They only rebroadcast the channels sent to them.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
So if the issue is with the signal provided to them shouldn't DTV work with the signal provider to fix the issue instead of just ignoring the fact that what DTV is providing to their customers is less than acceptable?
DTV should be working with their signal provider to resolve this issue rather than ignoring it which is apparently what they are doing.
Please create an individual post describing your issue, so we can assist you better.
We'll be waiting for your post!
David, DIRECTV Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
@Wannabe32 , usually DirecTV does work with local stations when they have signal issues. But DirecTV can't fix them. The station has to fix them.
____________________________________ ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Thanks for your note, and for being a loyal NBC-4 viewer.
DirecTV owns the fiber optic connection between our facilities at NBC-4 and DirecTV. They alerted us that they had lost that fiber connection a few weeks ago. The claim was the problem has been referred to their engineering department but I’m unclear what action, if any, they’ve taken to resolve the problem. Unfortunately because DirecTV ordered, installed and pay for the circuit, it’s their responsibility to have the carrier fix it.
I will forward your concern to our contact at DirecTV, but that’s about the only recourse we have from our end.
shannon02
ACE - Expert
•
21K Messages
3 years ago
DTV can't fix a problem with the feed from NBC4
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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rdslone
Contributor
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17 Messages
3 years ago
Don’t know who these experts that chime in are but they always try and blame trouble on someone else.
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litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
@rdslone , DirecTV can only deliver the signal they get from the station. 99% of these issues originate with the station.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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0
shannon02
ACE - Expert
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21K Messages
3 years ago
This post is not private, don't post any info here.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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0
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
@DIRECTVhelp , this post is NOT private. And taking posts private doesn't provide help for others with the same issue.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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rdslone
Contributor
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17 Messages
3 years ago
Not sure where problem comes from but it is 100% of the time a DIRECTV issue when service being paid for is not provided. If an automaker has a problem with a part on the car it is there problem to resolve, they don’t ask me to chase the provider of said part.
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shannon02
ACE - Expert
•
21K Messages
3 years ago
DTV doesn't make or own the car. They only rebroadcast the channels sent to them.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Wannabe32
Tutor
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71 Messages
3 years ago
So if the issue is with the signal provided to them shouldn't DTV work with the signal provider to fix the issue instead of just ignoring the fact that what DTV is providing to their customers is less than acceptable?
DTV should be working with their signal provider to resolve this issue rather than ignoring it which is apparently what they are doing.
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rdslone
Contributor
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17 Messages
3 years ago
Ok agree to disagree, thanks for your expert comments.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi, we'd like to check further into this.
Please create an individual post describing your issue, so we can assist you better.
We'll be waiting for your post!
David, DIRECTV Community Specialist
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barrydrucker
Teacher
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64 Messages
3 years ago
Done
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litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
@Wannabe32 , usually DirecTV does work with local stations when they have signal issues. But DirecTV can't fix them. The station has to fix them.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Wannabe32
Tutor
•
71 Messages
3 years ago
litzdog911 So do you or anyone else know if DTV is working with Washington DC channel 4 to resolve this issue?
DIRECTVhelp Can you tell us if DTV is working with Washington DC channel 4 to resolve this issue?
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barrydrucker
Teacher
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64 Messages
3 years ago
I talked to a Directv rep who assured me that their engineering department is working on issue with NBC4.
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barrydrucker
Teacher
•
64 Messages
3 years ago
Here is what I received from NBC4:
Thanks for your note, and for being a loyal NBC-4 viewer.
DirecTV owns the fiber optic connection between our facilities at NBC-4 and DirecTV. They alerted us that they had lost that fiber connection a few weeks ago. The claim was the problem has been referred to their engineering department but I’m unclear what action, if any, they’ve taken to resolve the problem. Unfortunately because DirecTV ordered, installed and pay for the circuit, it’s their responsibility to have the carrier fix it.
I will forward your concern to our contact at DirecTV, but that’s about the only recourse we have from our end.
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0