We indeed keep working on this situation, we do appreciate your patience and rest assured we'll do everything in our hands to provide you with the best service possible.
Braiyan, DIRECTV Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
So the pixelation problem persists with picture breakup and sound dropouts. Why am I paying money to DirecTv for a substandard picture? I’ve heard for weeks that the issue is being addressed, but I see no evidence of this.
Like Barrydrucker I am also still experiencing the issue. Almost 3 weeks ago you said
"We indeed keep working on this situation, we do appreciate your patience and rest assured we'll do everything in our hands to provide you with the best service possible.
Braiyan, DIRECTV Community Specialist"
How about an update on how the fix is progressing!
I’ve contacted NBC4 and they have talked to DirecTv about fixing the problem. However, this problem has now been going on for at least two months with no fix in sight. I feel like those of us in the Washington area should get some amount of money back. I mean, we are paying for DirecTv and we’ve been getting a substandard product for weeks now.
DTV is still paying NBC4 for that signal so unless NBC4 returns some of it to DTV they are not going to return any to you. DTV may give you a credit if you call.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
I have said this before and I will say it again. No one that pays for a service should be concerned about the origin of the issue. This should be addressed and and handled by the provider. Why let this drag on and tarnish your reputation if it does originate with the signal from the station. If I have a bad part built by someone else on my car I take it back to the dealer who had no part of the origin of the problem but is very much vested in solving it. This is a DIRECTV issue!
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Let's say I'm your Newspaper. You buy the newspaper because you want the comic strips, particularly... let's say Doonesbury. All of a sudden, Garry Trudeau appears to be providing a smeared mess. You complain to me, I complain to the Syndicator, Syndicator might complain to Garry. But the comics don't improve.
I, the newspaper, can't fix the comics.
There is no part of the price of the paper you can attribute to the comics.
We're at a standstill until Garry decides to fix his comics.
Now in your case Garry says he's drawing the comics right, but the courier is getting them wet because it's raining every day.
You can't tell who's at fault. You don't know whose courier it is or why it's getting wet. I can tell you it's Garry's courier. He can tell you its my courier. But apparently neither one of us can make the courier use a water-proof satchel.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
My advice is don’t listen to so called expert advice on here. Last month DTV issued me a refund for a local channel problem similar to this. You should get what you pay for and if not switch providers. I know in my case DTV was only provider with the issue. I also know someone fixed it eventually and DTV agreed with me that they should provide a high quality picture and service.
Wannabe32
Tutor
•
71 Messages
3 years ago
barrydrucker Good to hear they told you they are working on the issue. Thanks for the info.
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DIRECTVhelp
Community Support
•
255K Messages
3 years ago
Hey @Wannabe32!
We indeed keep working on this situation, we do appreciate your patience and rest assured we'll do everything in our hands to provide you with the best service possible.
Braiyan, DIRECTV Community Specialist
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Wannabe32
Tutor
•
71 Messages
3 years ago
DIRECTVhelp Thanks very much for the info
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barrydrucker
Teacher
•
64 Messages
3 years ago
So the pixelation problem persists with picture breakup and sound dropouts. Why am I paying money to DirecTv for a substandard picture? I’ve heard for weeks that the issue is being addressed, but I see no evidence of this.
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Wannabe32
Tutor
•
71 Messages
3 years ago
DIRECTVhelp
Like Barrydrucker I am also still experiencing the issue. Almost 3 weeks ago you said
"We indeed keep working on this situation, we do appreciate your patience and rest assured we'll do everything in our hands to provide you with the best service possible.
Braiyan, DIRECTV Community Specialist"
How about an update on how the fix is progressing!
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barrydrucker
Teacher
•
64 Messages
3 years ago
I’ve contacted NBC4 and they have talked to DirecTv about fixing the problem. However, this problem has now been going on for at least two months with no fix in sight. I feel like those of us in the Washington area should get some amount of money back. I mean, we are paying for DirecTv and we’ve been getting a substandard product for weeks now.
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Wannabe32
Tutor
•
71 Messages
3 years ago
Barrydrucker
Agree, we are getting a substandard product and should be entitled to some consideration, but I'm not holding my breath.
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barrydrucker
Teacher
•
64 Messages
3 years ago
I will be calling Customer Loyalty after the holidays.
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barrydrucker
Teacher
•
64 Messages
3 years ago
Can anyone from DirecTv actually tell me if the pixelation problem is being addressed, because it is really annoying
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Wannabe32
Tutor
•
71 Messages
3 years ago
DirecTVhelp indicated that "We indeed keep working on this situation". That was 3 weeks ago.
I asked for an update earlier this week but DirecTVhelp hasn't replied with any updated info.
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shannon02
ACE - Expert
•
21K Messages
3 years ago
DTV is still paying NBC4 for that signal so unless NBC4 returns some of it to DTV they are not going to return any to you. DTV may give you a credit if you call.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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0
rdslone
Contributor
•
17 Messages
3 years ago
I have said this before and I will say it again. No one that pays for a service should be concerned about the origin of the issue. This should be addressed and and handled by the provider. Why let this drag on and tarnish your reputation if it does originate with the signal from the station. If I have a bad part built by someone else on my car I take it back to the dealer who had no part of the origin of the problem but is very much vested in solving it. This is a DIRECTV issue!
(edited)
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shannon02
ACE - Expert
•
21K Messages
3 years ago
As stated before DTV doesn't make the car.
(edited)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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0
JefferMC
ACE - Expert
•
36.9K Messages
3 years ago
Let's say I'm your Newspaper. You buy the newspaper because you want the comic strips, particularly... let's say Doonesbury. All of a sudden, Garry Trudeau appears to be providing a smeared mess. You complain to me, I complain to the Syndicator, Syndicator might complain to Garry. But the comics don't improve.
I, the newspaper, can't fix the comics.
There is no part of the price of the paper you can attribute to the comics.
We're at a standstill until Garry decides to fix his comics.
Now in your case Garry says he's drawing the comics right, but the courier is getting them wet because it's raining every day.
You can't tell who's at fault. You don't know whose courier it is or why it's getting wet. I can tell you it's Garry's courier. He can tell you its my courier. But apparently neither one of us can make the courier use a water-proof satchel.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
rdslone
Contributor
•
17 Messages
3 years ago
My advice is don’t listen to so called expert advice on here. Last month DTV issued me a refund for a local channel problem similar to this. You should get what you pay for and if not switch providers. I know in my case DTV was only provider with the issue. I also know someone fixed it eventually and DTV agreed with me that they should provide a high quality picture and service.
0
0