25 Messages
Replay button jumping too far back
Since the last update, when the replay button is pressed quickly several times, instead of jumping back 6 seconds per press, it jumps back to the last tick mark. This occurs with both recordings and live TV. I believe this is the only button with an issue.
I’ve contacted DirecTV several times. They replaced the Genie Mini and the triangle tower-shaped device, but neither fixed the issue. As a bonus, I lost all my recordings and settings. The remote is an RC73, and I’ve tried three different remotes—all with the same problem.
Additionally, after navigating back to where I was, I often experience pixelation and audio problems for a few seconds.
Tomd44
25 Messages
7 months ago
DIRECTV?!!! Anything?
tbitler - inconvenient isn’t a strong enough word. I use the replay button all the time while watching sports.
I’ve been a loyal DIRECTV customer for at least 25 years with very few problems, but the situation is becoming frustrating, to say the least. I frequently use the replay button while watching sports, and losing that would be incredibly inconvenient. My bandwidth limitations make switching services challenging, so I’m researching Starlink as a possible replacement for Viasat. The issue is, I live in the mountains, surrounded by trees, and I’m not sure Starlink will work effectively in this environment.
If Starlink works for me, I’d definitely consider replacing DIRECTV as well. I’m sure my overall cost would go down. It’s unfortunate to think about leaving DIRECTV after so many years, but I may not have many options left.
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TexasBrit
ACE - Expert
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14.1K Messages
7 months ago
This is a software bug in thd latest release. Hopefully directv will fix it. It isNOT your equipment!!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Tomd44
25 Messages
6 months ago
TexasBrit
Where did you get this info? Why is it only a problem for some and not others?
I appreciate the info. It’s morr than anything I’ve received from DIRECTV (which is nothing).
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yarditime
16 Messages
6 months ago
I’ve had this happen sometimes also if I hit the replay button more than once (which I do a lot) sometimes the program pauses and I have to hit Play. I can’t tell you how disappointed I am since the update. Not only do I have to deal with this, but I also have the bug where I hit the last channel button while I’m watching the DVR program and it doesn’t go back to the last channel I was watching.
Come on DTV!
(edited)
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tbitler
Tutor
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15 Messages
6 months ago
I totally agree with you!!! I am having the same issue with the last channel button! So aggravating!
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shannon02
ACE - Expert
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21.1K Messages
6 months ago
@Tomd44 not everyone uses those buttons or has a Genie and maybe not all have gotten the new update yet. I use double play using the down arrow to toggle the channels and RW.
(edited)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Tomd44
25 Messages
6 months ago
I appreciate the info. Are you saying that everybody has the problem, they just don’t know it yet? What would the reason be that DIRECTV can’t say that?
I’ve been told “the team” is working on it. I got several emails saying that they will get back to me. For the first couple weeks, anytime I said anything on this forum, they got right back to me. The last week or so, they haven’t responded at all. It’s exactly what people said would happen.
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tbitler
Tutor
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15 Messages
6 months ago
You are right! They haven't responded at all. Now, with the acquisition of Dish, I am almost positive customer service will suffer even more.
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shannon02
ACE - Expert
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21.1K Messages
6 months ago
That still has to be approved by the regulatory agencies.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Tomd44
25 Messages
6 months ago
Since they have obviously dropped this issue and just left me hanging, I’m going to copy my original post in a new thread and see what happens.
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DIRECTVhelp
Community Support
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255.1K Messages
6 months ago
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tbitler
Tutor
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15 Messages
6 months ago
Can you advise the steps that have been taken? All we get is the stock answer. How are you still investigating this? Is it a software bug? Is it sabotage? This is absolutely ridiculous and unacceptable customer service.
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Vink
2 Messages
6 months ago
I am also having this same issue since about September when this thread first mentions it. To be specific:
- If I use the replay button once or twice it does go back a small timeframe, but does appear to pause, although I don’t believe I have to hit the play button to get back to the program. But it does take a very noticeable time to restart the program a few seconds back.
- If I select the replay button 3 times it jumps all the way back to the most recent 15 minute break and restarts the program at that point, which is different from prior behavior. Previously I could use the replay button to jump back on small (6 secs?) increments many times. That would be the preferred function. We already have the rewind button to go back furthur.
I am running client software 0x1b1c on a Genie 2 and just the other day reset the system on the Genie.
Based on this steady functionality and the length of time this has been an open ‘bug’, I believe this was a conscious change in function and we’ll probably have to wait for a new system update for it to be reversed.
I would suggest everyone who is reading to weigh in in they do want this fixed/reversed. Otherwise we may be stuck with it.
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tbitler
Tutor
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15 Messages
6 months ago
Thank you for your erudite post. DirecTV doesn't seem to care what it's subscribers think or want. I currently have some discounts that were offered when I had to negotiate, but I will be moving to YouTube TV when the discounts run out. I have been a faithful subscriber to DirecTV for more than twenty years, but it doesn't seem to matter to them.
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Scotty7boy
3 Messages
6 months ago
I am having the same exact issues since the last update. I really hope they fix it. It is very frustrating. Even though I know the replay button is messed up, I still push the replay button multiple times in a row while watching something to rewind it a short time out of habit. It then goes back up to 30 minutes depending on the show I am watching. It is hard to break that habit. I feel like most of the time the "updates" just make everything worse. The system usually runs slower and nothing is enhanced in my experience. Only thing that gets enhanced is the cost.
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