25 Messages
Replay button jumping too far back
Since the last update, when the replay button is pressed quickly several times, instead of jumping back 6 seconds per press, it jumps back to the last tick mark. This occurs with both recordings and live TV. I believe this is the only button with an issue.
I’ve contacted DirecTV several times. They replaced the Genie Mini and the triangle tower-shaped device, but neither fixed the issue. As a bonus, I lost all my recordings and settings. The remote is an RC73, and I’ve tried three different remotes—all with the same problem.
Additionally, after navigating back to where I was, I often experience pixelation and audio problems for a few seconds.
tbitler
Tutor
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15 Messages
5 months ago
THIS IS NOW OVER A MONTH OLD!!! WHY WON'T DIRECTV FIX THIS? DO THEY WANT ME TO DISCONTINUE MY SUBSCRIPTION? THIS MORNING WHEN I HIT "PREVIOUS", IT WENT TO THE CHANNEL I WAS WATCHING LAST NIGHT!!!! WOULD DIRECTV WAIT FOR MORE THAN A MONTH FOR ME TO PAY MY BILL?
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Tomd44
25 Messages
5 months ago
It’s been since sept 20 and still nothing. I have been notified by email that they are still working on it
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tbitler
Tutor
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15 Messages
5 months ago
What a joke!
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hmcm
Mentor
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109 Messages
5 months ago
It appears to have something to do with the new software and/or menu.
I have the new menu with HS17 and Geminis. My brother in South Carolina has a HR54 and unknown minis.
He doesn't have the problem or the new menus
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Tomd44
25 Messages
5 months ago
I’ve the same setup as hmcm.
Wonder what would happen if we demanded to be given the machines that work. I’m paying extra every month for free repairs or replacements
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shannon02
ACE - Expert
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21.1K Messages
5 months ago
It is a software bug not the DVR. The HR54 will be updated when it time for it to be updated or it could be DTV has paused the updating until it is fixed.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Tomd44
25 Messages
5 months ago
If there was a software bug that prevented me from getting any of the movie channels I’m paying for, would there not be an argument to have the the dvr replaced with one that worked properly?
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shannon02
ACE - Expert
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21.1K Messages
5 months ago
No, as the new DVR will update to the new software unless DTV has paused the updating.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Tomd44
25 Messages
5 months ago
When will that be? Two months plus with this problem. Nothing telling me how long I have to put up with it.
Dear DIRECTV.
Do to a problem with my computer, I’m unable to make a payment to you. You will receive the payment as soon as my software is updated. I’m sure you understand.
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DIRECTVhelp
Community Support
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255K Messages
5 months ago
We're sorry if this is taking too long. This issue is currently in an investigation status and are working on a fix. An update will be sent to your email, so kindly check it periodically. DIRECTV appreciates your patience.
Melchisedec, DIRECTV Community Specialist
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JLMC
4 Messages
5 months ago
Will the email go to all customers? I have not received any communication on this thus far. This is extremely annoying.
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JLMC
4 Messages
5 months ago
Directv, any update or ETA for resolution??
We should all be compensated for mental anguish. This is extremely frustrating. I pay a lot of money every month for this service and have for years. THIS is not what I am paying for.
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tbitler
Tutor
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15 Messages
5 months ago
When my last discount expires, I am canceling DirecTV. Their customer service is horrendous. Twenty PLUS years I have been a subscriber, but I can no longer endure it.
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JLMC
4 Messages
5 months ago
Same here, we go back to when they started as PrimeTV in my area… 25+ years. This is unacceptable. They really just don’t care at all and I will be right there with you, moving on to another service. I cannot withstand this any longer. There are too many other options out there.
(edited)
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Tomd44
25 Messages
4 months ago
2 month anniversary of this thread about not being able to use the remote control replay button. Cheers
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