25 Messages
Replay button jumping too far back
Since the last update, when the replay button is pressed quickly several times, instead of jumping back 6 seconds per press, it jumps back to the last tick mark. This occurs with both recordings and live TV. I believe this is the only button with an issue.
I’ve contacted DirecTV several times. They replaced the Genie Mini and the triangle tower-shaped device, but neither fixed the issue. As a bonus, I lost all my recordings and settings. The remote is an RC73, and I’ve tried three different remotes—all with the same problem.
Additionally, after navigating back to where I was, I often experience pixelation and audio problems for a few seconds.
DIRECTVhelp
Community Support
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255K Messages
4 months ago
Hi @Tomd44. We're sorry for the delay. Rest assured that you will receive an email update once available. DIRECTV appreciates your understanding.
Carryl, DIRECTV Community Specialist
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tbitler
Tutor
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15 Messages
4 months ago
THIS IS A JOKE!!! DIRECTV DOESN'T CARE ABOUT ITS SUBSCRIBERS. OVER TWO MONTHS WE HAVE BEEN COMPLAINING ABOUT THIS ISSUE AND IT ISN'T IMPORTANT ENOUGH FOR DIRECTV TO FIX IT!!! I AM DONE--GOING TO YOUTUBE.
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StevieTv
2 Messages
4 months ago
I have the same issue with the backwards replay button. It is software related.
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rsharley
Contributor
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2 Messages
4 months ago
Been having the same problems. I wish DirecTV would get this fixed.
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Tomd44
25 Messages
4 months ago
I received a post on a different thread that the problem is solved. Lo and behold, my replay button is working properly.
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DIRECTVhelp
Community Support
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255K Messages
4 months ago
Glad to hear it's working now. We appreciate your patience and understanding. Lynie, DIRECTV Community Specialist
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hmcm
Mentor
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109 Messages
4 months ago
Actually DoublePlay still jumps back and hour and a half.
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Tomd44
25 Messages
4 months ago
Hmcm
I THINK it has to do with the newest update. People get them at different times. Dunno if there is a way for you to make it update manually. This is just based on what I’ve read on other threads.
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shannon02
ACE - Expert
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21.1K Messages
4 months ago
We don't recommend trying to force a download as most of the time you get the same version you have but there are times you will download a beta version that can brick your receiver.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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rsharley
Contributor
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2 Messages
4 months ago
Apparently there are still issues. I’ve tested the skip back button since reading the post that states it’s fixed. Sometimes I’m able to press the skip back button in quick succession and the system behaves as it should. Other times it skips back to the prior time tick.
Does anyone have the software update version number where the problem was solved.
Thanks.
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Tomd44
25 Messages
4 months ago
I don’t know if this is what you’re looking for.
client software - 0x1b84
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JLMC
4 Messages
4 months ago
It’s a Christmas miracle! ! Mine appears to be working properly as well after a quick test of the jump back feature. Hopefully the pixilation and freezing after using the jump back feature has gone away. I will test throughout the day to see if it is truly resolved for me. Hallelujah!
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hmcm
Mentor
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109 Messages
4 months ago
Mine DoublePlay works today. HS17R1/500 Server software 0x1b7a dated 12/3.
Any thought to channel selection?
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Cbish1571
2 Messages
3 months ago
Well it seems the replay issue has been fixed for me as well Now its the jump forward that is jumping all the way to live tv or the end of the recording for me. Hopefully this doesn’t persist.
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