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1 Message

Friday, August 30th, 2024 7:54 PM

Replay multiple taps broken after new update

The replay function should rewind in multiples of 3-5 seconds when tapped repeatedly.  However after the new update, repeated taps on the replay button on the remote causes the program to rewind in 15 minute increments.  

please fix.  Extremely frustrating.  

Community Support

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21K Messages

19 days ago

Hi, @Tcas1. We understand that there are a few changes after the update. We will forward your suggestion about the replay feature to the appropriate team, so they can review and determine the next steps. DIRECTV appreciates your input. Christian, DIRECTV Community Specialist

Tutor

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7 Messages

15 days ago

Jumping in to report that I'm having the same issue since the new update.  A double press of the replay button is currently working like a tap of the replay button while a rewind is active has historically worked.  It takes you back to the previous tick mark in the progress bar.  For a long recording it takes you back to the previous 30 minute mark.  For a short recording, it takes you back to the previous 15 minute mark.  I've tried rebooting as well as executing a "CLEARMYBOX/search" reboot.  Neither cleared up the problem.  For this to happen, it needs to be a pretty quick double tap of the remote.  If you pause between taps, the box performs correctly.  For reference, I have an HS17 receiver.

1 Message

14 days ago

I'm having the same issue after the software upgrade.  On with "Lawrence" after remotely rebooting, he said the best way to fix it is to send new equipment.   SMH.  Clearly a software issue. 

Tutor

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7 Messages

14 days ago

A little bit more to add.  This problem doesn't occur 100% of the time. 

Because I'm not seeing as many complaints about this as I would expect, I tried to think of things about my setup that might not be standard.  One thing that I though about is the option to instantly skip ahead 30 seconds.  I have the "30SKIP/search" option turned on on my receiver.  I tried resetting it back to "standard" using the "30SLIP/search command to see if doing so would correct the problem.  While it didn't correct the problem, it occurred more sporadically than it does when the 30SKIP feature is turned on.

I don't know if the other people also have the 30SKIP feature turned on or not.  But I figured that I'd mention it in case it can help isolate the issue.

Visitor

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2 Messages

14 days ago

Having the exact same problem as originally described in this thread, including when it started.

I am curious as to the comments about 30slip vs 30skip.  No idea what that means or that there was any place to modify the traits of the 30 second forward button.

Tutor

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7 Messages

14 days ago

Go to the search screen.  Enter 30SKIP and press the red button on the remote.  That's it.  After doing that, when you press the 30 second forward button, it will instantly advance 30 seconds.  To set the receiver back to standard behavior do the same thing.  But enter 30SLIP instead of 30SKIP.

(edited)

Visitor

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2 Messages

13 days ago

Thank you.  Are there other hidden configuration settings that can be found with search vs. using the settings function under menu?

Tutor

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7 Messages

13 days ago

The only other command that I know of like that is "CLEARMYBOX/red button".  It is the equivalent of restarting your receiver twice within a 30 minute period.  It clears out more than a regular restart.  It's kind of like having a new receiver, but with all of the settings that you've changed and recordings that you have scheduled still there.

A CLEARMYBOX will wipe out and rebuild the program guide, which could take hours.  It could also prevent you from accessing certain premium channels (for me it's typically the 4K channels) for a few hours.  Typically, I if I'm having problems with my receiver, I will run a CLEARMYBOX if a regular reboot hasn't corrected the issue.  When I do, I will do so before going to bed (unless I have something scheduled to record overnight).  By the morning, everything will have been rebuilt.  As I mentioned in my post above, I tried executing a CLEARMYBOX reboot before coming here to report the the replay button double tap issue and discovered that Tcas1 had beaten me to the punch.


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