Contributor
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32 Messages
Sat signal vs Streaming
Over the last few days, more and more I see channels diverting me to streaming signal from satellite signal, even though there are not weather etc. problems. What is this about? Thanks.
Contributor
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32 Messages
Over the last few days, more and more I see channels diverting me to streaming signal from satellite signal, even though there are not weather etc. problems. What is this about? Thanks.
litzdog911
ACE - Sage
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46.4K Messages
2 years ago
How are your satellite signal level readings?
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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westway
Contributor
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32 Messages
2 years ago
Mid 90's 101 and mid 80 on 99 and 103, approximately
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litzdog911
ACE - Sage
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46.4K Messages
2 years ago
Those signal readings should be fine. Not sure why it's steering you to the streaming version of the channel.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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westway
Contributor
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32 Messages
2 years ago
Thank you, I will keep an eye on it. I appreciate your help.
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Tiger593
ACE - New Member
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1.6K Messages
2 years ago
The next time you are directed to the streaming version of the channel check your signal stats then just to make sure that none of them are dropping low. Because it could be an intermittent loss of signal something that happens once in a while.
I AM NOT an employee of Directv I am a customer just like you. This is a public customer-to-customer forum.
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For Offical Directv Customer Service
Directv # 1-800-531-5000 Directv Streaming/Directv by Internet # 1-888-429-4023
Directv Official Website: www.directv.com
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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westway
Contributor
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32 Messages
2 years ago
Thank you, Tiger
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Tiger593
ACE - New Member
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1.6K Messages
2 years ago
You are welcome and I hope that you can figure out what is causing your Sat. to defer you to streaming! If you ever figure it out please come back and let us know I would be interested to find out the cause just in case anyone else runs into this same thing.
I AM NOT an employee of Directv I am a customer just like you. This is a public customer-to-customer forum.
------------------------------------------------------------------------------------------------------------------------
For Offical Directv Customer Service
Directv # 1-800-531-5000 Directv Streaming/Directv by Internet # 1-888-429-4023
Directv Official Website: www.directv.com
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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westway
Contributor
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32 Messages
2 years ago
Will do. I do not think it is a signal problem.
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detuch254
ACE - New Member
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5.2K Messages
2 years ago
If it isn’t a satellite signal problem then you should try disconnecting your receiver from the Internet as that will allow it to fetch an error code for further investigation. Since this broadband feature is only available in model HR44 or above, you either disconnect the Ethernet cord or rerun Internet Sertup and disconnect from your wireless network. From there, look for an error code or at least a pattern of the same error code at certain times.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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westway
Contributor
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32 Messages
2 years ago
Excellent idea. Will try this route today, and thank you for your help.
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