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TomVA1's profile

Contributor

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8 Messages

Tuesday, August 20th, 2024 3:23 PM

"Satellite signal outage, switching to internet" message on two channels only

Receiving the above message on channels 355 and 570 only, both important channels to me.  They work when switched to internet but this drives up my internet bill.  How do I fix this?

Community Support

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254.4K Messages

3 months ago

You can turn off the SignalSaver feature in settings. 

Contributor

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8 Messages

3 months ago

If I turn off SignalSaver I will not get these channels at all.  I want to receive these two channels like I did in the past through my DirecTV subscription, not through my internet service which bumps me to a higher internet price.

Contributor

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8 Messages

3 months ago

If I turn off SignalSaver I will not get these two channels at all.  I want to receive these channels through my DirecTV subscription like I did in the past, not through my internet service which bumps up my internet cost.

ACE - Sage

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46.1K Messages

3 months ago

This happens when your satellite signal is too weak. Most likely your dish needs realignment. Check our Satellite Signal Readings on the 99 and 103º satellites in the Settings Menu. 

Contributor

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8 Messages

3 months ago

I appreciate your help!

The signal readings on 99° range from 83 to 92

The readings on 99°(ca) range from 83 to 92

The readings on 99°(cb) range from 80 to 93

The readings on 99°(s) range from 40 to 99 with one zero

The readings on 103°(s) range from 51 to 80 with five zeros

The readings on 103°(ca) range from 86 to 95 with 12 zeros

The readings on 103°(cb) range from 86 to 94 with seven zeros

The readings on 101° range from 95to 99 with no zeros.

Community Support

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254.4K Messages

3 months ago

We have a technical team on stand-by ready to help. Send us the phone number associated with your account and/or the best number to reach you at in a DM/PM. Denjylene, DIRECTV Community Specialist

ACE - Sage

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46.1K Messages

3 months ago

Please do NOT post your phone number in a public forum. If you need a service visit, call the phone number posted below. 

Contributor

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8 Messages

3 months ago

Do the signal readings above indicate my dish needs realignment?  If so, can I do this myself or do I need a service call?

ACE - Sage

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46.1K Messages

3 months ago

Not seeing your signal readings. 

ACE - Sage

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46.1K Messages

3 months ago

Here's a video showing how to tweak your dish alignment ....

https://youtu.be/QA1krU8eo8E 

Contributor

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8 Messages

3 months ago

I posted all of my signal readings and they showed up above in this thread, but now that post has disappeared???

Community Support

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254.4K Messages

3 months ago

We'll be sending you a DM, for further assistance. Thanks for your input @litzdog911. Denjylene, DIRECTV Community Specialist

Community Support

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254.4K Messages

3 months ago

Direct Message (DM) icon (text/speech bubble) is located in the upper right between the notification icon (bell) and "directv.com". Denjylene, DIRECTV Community Specialist

10 Messages

3 months ago

That video link is a 14 minute infomercial. No alignment information. 

ACE - Expert

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14.1K Messages

3 months ago

it's an alignment video for me, not an infomercial


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