New Member
•
2 Messages
set up streaming
I have directv premier. My brother lives in PA. I gave him my login and password to set up on the computer and/or stream to his roku or phone. It keeps saying the logon and password are locked out. I just reset it. What is the trick for streaming away from the house, where my dish is, please? This is very frustrating and frankly, customer support is lacking. Thank you.
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
What DirecTV equipment do you have? You posted in the DirecTV Stream forum. That's a different service than DirecTV satellite. I'll move this to the correct forum.
0
0
sandblaster
ACE - Expert
•
2K Messages
3 years ago
You can’t stream Directv satellite service to a Roku, there is no streaming app for Directv satellite service, so that begs the question where is your brother trying to stream from? As noted, Directv Stream is a separate service. Your Directv login does not work on Directv Stream. He should be able to go to directv.com on his computerand login with your password and select “watch now” or he can use your Directv login on various network apps on his Roku.
0
0
emrichards62
New Member
•
2 Messages
3 years ago
What about directv stream? isn't the whole point to be able to stream to another device?
0
0
litzdog911
ACE - Sage
•
46.4K Messages
3 years ago
Yes, with DirecTV Stream you can use a wide variety of devices at just about any location. But you have DirecTV Satellite, right? Totally different services.
0
0
DIRECTVhelp
Community Support
•
254.9K Messages
3 years ago
Hello @emrichards62. Let's get you the asisstance you need.
• The DIRECTV app for DIRECTV Satellite does not support Roku devices.
• Make sure your computer meets the requirements to watch TV from www.directv.com.
• We recommend that you clear cookies and caches before trying to stream from a supported browser.
Hope this helps!
Juan, DIRECTV Community Specialist
0
0
Juniper
ACE - Expert
•
22.8K Messages
3 years ago
@emrichards62
The problem is that two separate providers have overlapping names.
DirecTV - This is the satellite service. There is a DirecTV app which is just for use on a smart phone or tablet, not streaming to a TV. There is no app for Roku, Firestick, or any other TV streaming device. The service is primarily by satellite with streaming perks that are secondary. It does not do more as is to prevent account sharing since it is for a single residence, not sharing with friends/family.
DIRECTV STREAM - This is a service delivered only by streaming. As such, you use a Roku, DIRECTV STREAM, or other compatible streaming devices. Has a limit of logins.
Though both are under the AT&T umbrella, they have nothing to do with each other.
As you mentioned Roku, sounds like your brother is trying to log into DIRECTV STREAM as the DirecTV app is not available on Roku.
0
0