New Member
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3 Messages
Sleep Timer Doesn't work now
I have a Genie mini connected to an older flat screen TV. The TV sleep timer used to work until recently. After the TV timer gets to zero, it looks like the Genie mini forces the TV back on now. Perhaps there was a firmware update to the mini that changed things? If I change the input source to something like Netflix, the TV timer works fine. I turned Power Saving to off on the mini. It didn't make any difference.
DIRECTVhelp
Community Support
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255K Messages
3 years ago
We understand how important is to have the service working properly, and we would like to fix this. Some conflicts can be fixed with a refresh of equipment, just follow the steps here.
Please let us know how it goes.
Carlos, DIRECTV Community Specialist
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GSRST
New Member
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3 Messages
3 years ago
The equipment I have was installed in the past year. And the TV timer was working until a few months ago. Still think I need a refresh?
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
The features of your TV should work normally with the Genie mini. In this case a refresh of equipment can re sync your box to fix any conflict with you TV. Please complete the process and let us know how it goes.
Carlos, DIRECTV Community Specialist
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
Turn off "HDMI CEC Control" on the TV and the DirecTV Mini Genie.
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GSRST
New Member
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3 Messages
3 years ago
The TV doesn't have HDMI CEC Control - it's about 15 years old. I couldn't find HDMI CEC Control on the Mini Genie.
I also tried to refresh the mini but got this message: We're sorry but we were unable to reauthorize your receiver at this time. For further assistance, call us...
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
You cannot "refresh" the Mini Genie Client itself. This is because it is not a receiver, but a client. They are extensions of the Genie receiver, which is the box you refresh.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)
Carlos, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
We want you to enjoy your DIRECTV service. Let's find out where the issue is coming from. Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox, we will be waiting for you there
Carlos, DIRECTV Community Specialist
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