New Member
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9 Messages
Sportsnet la
Hello,
I wanted to watch the dodgers game against the angels this weekend on channel 690 sportsnet la. I have been watching channel 690 sportsnet la for the past couple of years to keep up with the dodgers and keeping up with the payment for it.
I remember watching the dodgers game on 690 Thursday 7/6 and for some odd reason Friday and Saturdays game just so happen to not work for me. I tried resetting the box and did not work.
I get a message on the tv saying I was not subscribed which confused me. I called friday and Saturday just for two different people to say they can’t do anything about it on their end. After talking to the customer service on saturday, I was promised it would be up and running on my tv Saturday night after the game and that channel 690 will be available once the series ends between the dodgers and angels because the people who tried to help me out said it was either a dodgers issue, blackout, or mlb subscription issue and that I did not have that. Now it’s Monday 7/10 and channel 690 is still not working on my tv
Now channel 690 has been working on my tablet though, what is the reason my tv can’t get it?
DIRECTVhelp
Community Support
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255K Messages
2 years ago
We can help answer your question about SportsNet LA, Joseph4205
We offer SportsNet LA on channel 690 in our Choice and above packages to many customers. However, SportsNet LA is only available in a few CA Counties:
Fresno, Kern, Kings, Los Angeles, Orange, Riverside, San Bernardino, San Louis Obispo, Santana Barbara, Tulare, and Ventura.
You can check your zip code on our Regional Sports Network Tool to check for your available sports networks here: https://www.directv.com/sports/rsn-locator/
One final option to consider, if you are considered "Out of Market" for Dodger's games, you may be able to watch them on MLB Extra Innings. You can check your specific blackout list on the MLB.TV Help Center here: https://www.mlb.com/live-stream-games/help-center/blackouts-teams
Please feel free to let us know if you have any other questions, we can help with.
Juan, DIRECTV Community Specialist.
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Joseph4205
New Member
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9 Messages
2 years ago
But I’m in the county for it…
been watching sportsnet la for years!
please help.
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Joseph4205
New Member
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9 Messages
2 years ago
Even if I watch extra innings the dodgers broadcast is still blacked out!
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
@Joseph4205
If you are in-market you generally watch on the RSN as you've been doing.
Occasionally a local channel in your market may get the rights for a specific game. If so, you watch it there.
MLB has additional blackout rules for Friday and Saturday games, that other professional sports do not have. And now Apple TV has some rights.
(edited)
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Joseph4205
New Member
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9 Messages
2 years ago
I’m just so confused
when I watch channel 690 on my tablet it shows the channel and the program it’s showing
but when I watch it on my tv it says I don’t have the channel though :(
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Joseph4205
New Member
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9 Messages
2 years ago
Channel 690 works on my tablet and phone
but the channel doesn’t work on my tv…
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
Yes MLB has the most in-depth blackouts. And Apple TV+ just makes it worse.
If the blackout is in error, you could try refreshing service authorizations (which may need resetting the receiver as well to recognize). www.directv.com/refresh
If you cannot use (or find) the refresh option, then call DirecTV to have an agent do so. Website is going through a lot of maintaince since the new co-owner took over operations.
(edited)
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shannon02
ACE - Expert
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21K Messages
2 years ago
They are now on the All Star break. The 7/14 game is on AppleTV and the 7/15 game is on Fox. There was no blackout as I watched the Dodger/Angels games on Fri/Sat. Not getting 690 is an account problem that only DTV can fix. Have you tried logging into your account and refreshing your authorizations?
(edited)
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Joseph4205
New Member
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9 Messages
2 years ago
I’ve called 3 times already. No help.
the DIRECTV agents seem stumped when I explain my situation…
Resetting and refreshing the receiver. No help.
I have been watching 690 all year and don’t understand this problem at all.
To me it still doesn’t make sense I can watch it on my phone and tablet but not the tv.
channel 691 still works on my tv…
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Joseph4205
New Member
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9 Messages
2 years ago
The agent I talked to on Saturday PROMISED ME that the channel would be up and running by the next day.
Two days later still not working on the tv …
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
Sounds like it was an authorization error. Agent over the phone can either refresh service authorizations or even do a "restart services" option that only they have. If that doesn't fix a confirmed issue, even with a red button reset, you can go a step further an unplug your receiver from power for a couple minutes. That clears the memory cache in case anything there was causing an issue. Guide will have to download from the satellites again (24-48 hours to complete), but should not be an issue for any recordings already scheduled.
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shannon02
ACE - Expert
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21K Messages
2 years ago
I was watching 690 on my TV so there is no broadcasting problems, so it saying you are not subscribed which seems to be part of the problem as you can't subscribe to it as it is provided to anyone in the Choice and above channel packs in the Dodger market. It is a problem with your account.
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Joseph4205
New Member
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9 Messages
2 years ago
I am subscribed and have the choice pack… so I should get the RSN.
Very odd for the channel to stop working mid billing period.
They will let me know within the next 72 hours via email.
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
DirecTV doesn't do support by email. Agents over the phone do not have outside email access. The official forum help team might send you a DM, but if you were told over the phone about getting an email, that was most likely just to get you off the phone.
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shannon02
ACE - Expert
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21K Messages
2 years ago
Are you still getting the other RSNs like 693,692? I know you are still getting 691.
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