New Member
Terrible that you still get charged for cancelled service on ATt home phone and DirecTV
I cancelled our ATT home phone on May 6th 2021 because we got broadband where we live. Both ATt and DirectTV would not credit my accounts for this unused time off of my bill almost 3 weeks early off both services. Crappy business plan and even worse customer service. Sad that money wins over people by ATT and DirecTV. This is how they treat someone retired from the military.


Accepted Solution
Official Solution
shannon02
ACE - Expert
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21.3K Messages
5 years ago
DTV no longer prorates the bill you pay for and receive service until the end of the billing cycle been that way for 3 years now, read the TOS. DTV/AT&T are not the only ones that do this.
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TrollGod69
Associated Member
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19 Messages
5 years ago
The service isn’t cancelled until the end of your billing cycle. You could have still used it until then. AT&T/DirecTV did not stop you from doing so. Terrible to think you should not have to pay for service that you are still receiving.
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Juniper
ACE - Expert
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23.4K Messages
5 years ago
@rbailey1964
You may find it terrible, but it is in the Terms of Service. AT&T/DirecTV are neither the first, nor the last, to have gone to flat monthly billing. This has become standard in the industry.
This is the notice sent back in 2018 advising all customers.
And this has nothing to do with your Military service. Don't dishonor that time by trying to use that as crutch anytime you are upset with something. That is a dishonor to all other Service Members.
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