Thanks for responding, however, there is no way to answer your questions, so I am desperately trying and this is my only option!

Refresh your primary receiver

www.directv.com/refresh 

You responded to an old thread that's why it was closed.

and if refreshing the receiver does not fix the issue, you need to press the red reset button on the front where it says 'PRESS' or on the right side by the access card for the HR54 series. If a red reset does not fix the issue after 24 hours, call DIRECTV (number in my greeting number) and ask them for a replacement access card ($20). 

We have tried every option that has been presented to us and cannot get the service that we have been paying for.  Nor, have we been responded to by someone we are able to connect with.  Now, we will have to resort to other agencies as this is a major problem that is not being resolved.  A backend tech was suppose to contact us yesterday, but did not.  A tech responded here, but he has not got back to me.  All tests have been good.  

Hey @2BeeorNot , we want to help with your On Demand feature.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Juan, DIRECTV Community Specialist

Sorry, but I do not see a chat icon to the right of the bell icon...only my profile icon.

@2BeeorNot 

We have checked our internet connection, which indicates our receiver is connected wireless, but we are connected by ethernet and have been, so somehow it has been changed, but not by us.  We are not using wifi at all.

Verify no other DirecTV boxes are connected to internet by wired or wireless CCK.

On HR44: Menu > Settings & Help > Settings > Internet > Advanced and reset network defaults.

After resetting network defaults I would suggest exiting menu and red button reset to be sure. Then setup network again, making sure to select wired/Ethernet.

Juan-Meet you where????????

@2BeeorNot 

At top of forum page (left to right)

Message Icon (squarish speech bubble); Notification Icon (bell); Profile Picture

Those only show when you are logged in.

Thanks, Juniper.  I got it figured out yesterday.  I was on messaging with the Techs for close to two hours most waiting for updates, but nothing was resolved.  They are suppose to email or call me when they review the problem.