Unable to access premium channels

What premium channels do you currently subscribe to? Are you able to view these premium channels on your actual DIRECTV receivers? Does your monthly bill indicate a charge for each premium channel? Finally, does your online account show these channels as part of your programming? You can check by going to DIRECTV.com, go to the human figure icon at the top right, sign in with your DIRECTV credentials, go to Account Overview, and see if these channels show up when you click ‘Manage Package.’

Thanks. This is a known issue with my account that’s been going on for over a month now. I was locked out of one forum and had to sign in under a different name but DirecTV techs keep telling me they’re working on it to no avail. I do subscribe to showtime anytime Epix and Starz. I also subscribe to HBO Max but I’m not having a problem with it. On Showtime anytime Epix and STARZ I am unable to see those premium channels on my iPhone. I can see them from my Microsoft surface and my PC. I just need another DirecTV tech person to chat with. I’ve already spent hours and hours on the phone with DirecTV techs. 

Can you watch those channels on the DIRECTV receiver?

Yes I can. When I travel I can’t watch them on my iPhone. 

Hello @Wwall103832, we're here to help you enjoy your premium channels.

Have you tried to uninstall and reinstall the app? How long have you experienced the issue? Have you tried in another smartphones? These questions can help us to get a better idea about what's going on.

Juan, DIRECTV Community Specialist

Also I just tried it on my wife’s iPhone, same issue.  My wife and I both have iPhone 12 Pro Max and my daughter has 13 Pro Max. I feel it’s got to be something in my account causing the problem. 

Thanks @Wwall103832 for answering our questions, we appreciate it.

Can you try to uninstall and install the app and clear cache and cookies on a mobile device that isn't an iPhone? We would like to know if it's only iPhone that are experiencing this issue or if it happens on other devices as well.

We will be here waiting for the results.

Hailey, DIRECTV Community Specialist

What DIRECTV app are you using on the iPhones? There are a dozen bugs with the new all-in-one ‘DIRECTV’ app that combines stream and satellite accounts in one app. I advise you to use the older ‘DIRECTV on the Go’ application.

Thanks. In settings it says Version 6.5.003. I am using the old app that I’ve always used. There is another one with a different interface but that’s not the one that I’m using. 

Ok I’ll uninstall and clear the cache and cookies. I’ve not tried that yet. 

Thanks for the updates @Wwall103832 , please try and let us know how it goes.

We'll be waiting for you to review further options.

Juan, DIRECTV Community Specialist

Since I deleted My cache and history I can no longer download the old DIRECTV app. I can only find the new app and the problems that I had before still persists. 

Will you please check again regarding my sisters account in my account. I pay my sisters account online. But the DIRECTV app always defaults to my sisters account and ZIP Code. Her ZIP Code is 63119. My ZIP Code is 63132. My sister does not have any premium channels. I have all premium channels available. I have asked that the tech people look into this before but they assured me it has nothing to do with it. I am the only one that is having this problem. It makes me feel that there was a mixup  with how the app is set up. I feel that it’s set up to default to my sisters account and this is the reason why I cannot access any premium channels on the app nor the third-party apps for Showtime anytime Epix and stars. I have all of those premium channels. My sister does not. Please look into this. 

Hey @Wwall103832

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Juan, DIRECTV Community Specialist