New Member
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3 Messages
Upgrade Direct TV player
I am using a new (2021) MacBook Pro . When I try to stream shows from the direct tv website it present a button to "upgrade Direct TV player". I attempt this to no avail. I have tried multiple times. I have also called customer service no less than 5 times. Each is a long painful process on hold. One time they tried to transfer me to their "apple team". I was sent to the Apple main support number.
If the problem is that the player requires flash or is not compatible with certain hardware configurations, could someone from DirectTV/ATT just say this already?? In searching this database, it seems like this has been happening for years. I cannot imagine how much valuable employee time has been wasted not to mention the time of the paying customers like me that have been yanked around. Just give us a fix or state that there is no fix so we can all move on already .
Juniper
ACE - Expert
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23.4K Messages
4 years ago
It used to require flash before that shutdown support. This is their official support page for some basic info.
Watch DIRECTV on Your Computer - DIRECTV Customer Support (att.com)
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Grrrrrrrr
New Member
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3 Messages
4 years ago
Thanks. I tried this page already. It tells you how to stream on an I-phone, Ipad or tablet but not laptop.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
That page tells you how to on a computer, not an iPhone or tablet.
Computer requirements
PC requirements
Windows10, using the following browsers:
Mac requirements
Mac OS 10.14.x (Mojave), plus one of the following browsers:
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @Grrrrrrrr, thank you for reaching us.
You can check how to watch DIRECTV movies and shows on a computer and also, further information to complete the process with the DIRECTV Player.
Also, make sure that you're meeting the requirements to be able to watch DIRECTV on a browser.
Angela, DIRECTV Community Specialist
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Grrrrrrrr
New Member
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3 Messages
4 years ago
Thank you. I followed the instructions contained in the link prior to posting. Still getting same message when I try to watch.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
We appreciate you followed the prompts on the link we shared with you. In this case, please make sure that the Apple MacBook and the DIRECTV App are updated in order to move forward.
Please let us know how it goes.
Daniel, DIRECTV Community Specialist
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JefferMC
ACE - Expert
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37.1K Messages
4 years ago
Daniel, Daniel, Daniel... which "DIRECTV App" is it you want him to update?
How should he update it?
Your post reads like a stall...
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kjpstorm
New Member
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6 Messages
4 years ago
hey daniel. I run in to the same problem also. macbook user here. called directv. was put on hold forever. called back. then sent to apple support line. smh. please fix directv. please fix!!
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