URGENT INFO: CH 40

We're here to help clear up any confusion, @Sandersongirl4.

We're migrating our encryption format from MPEG 2, an older SD format, to MPEG 4. Since not everyone has the equipment to handle the MPEG 4 format, we've implemented an SD to HD migration offer for those impacted, which will provide newer equipment free of charge to replace any of the older MPEG 2 equipment. You may be required to make a payment in order to keep your account from going past due, but any charges for the equipment or installation will be credited back to your account within three billing cycles of the upgrade.

If you would like us to assist you with the upgrade here, let us know, so we know how to proceed.

We hope this helps!

John, AT&T Community Specialist

Well, thank you for that technical explanation you provided.  Here's a thought, maybe you should share it with your co-workers to trickle down through your organization.  Over the past week I've talked with talking head after talking head at ATT Directv that had no clue about the message I was getting.  Instead of your URGENT INFO: CH 40 message you put on my tv screen, you should have just said look, your satellite dish is 15 years old even though it is working fine  we need you to upgrade to an HD satellite dish and then everyone would have understood the problem. It's very frustrating to continually hear unplug your receiver from the wall, wait 30 seconds, refresh your receiver, push the red reset button, over and over again to everyone you talk to. I can assure you Apu from Pakistan was insistent that I had to pay for the equipment upgrade and only after I hung up and called back to cancel( he couldn't transfer me to anybody, he said) did I get to talk to Marquez in the United Sates that took care of the charge. And as for the upgrades, between the satellite dish installer man and myself, we fixed the problem this morning.  At one point I just handed the telephone over to him and he told the att directv guy on the phone, "Look, quit asking her about her equipment, you can look at your computer screen and see what type of HD receiver she has, she just needs to upgrade to the HD programming package.  This is ridiculous. I should just save myself the trouble and just watch the local channels on HULU, OMG!  your customer service has went downhill after ATT took over. Very disjointed, ineffective, and a waste of time.  And even the scheduling girl that called me last night to confirm my appt. for this morning was really only interested in selling me security monitoring for my home or high speed internet.  Not only NO, but %$## NO, why would I want to aggravate myself further with your company?

Hi, @Sandersongirl4.

We appreciate you taking time out to provide us with your feedback. Your thoughts will be forwarded to the correct department. If you have any future suggestions do not hesitate to reach back out to us. We are always happy to hear from you. Thank you for being apart of AT&T, have a great day!

Ariel, AT&T Community Specialist

So basically John, this is a forced upgrade that is most likely illegal. If you won't upgrade your equipment then you won't be able to watch the service until you do. Then you ask that a customer with interrupted service pay their bill to be refunded in 2 to 3 billing cycles.. That's balogna John, no that falls under highway robbery, you do know Jesse James is dead right? 

You can expect my account to be closed with I am sure many others because we are tired of paying for poor customer service and an over priced product that is not reliable. I've been a directv customer for over 20 years and it has been on a downhill slide the last 5 years and since AT&T took over that downhill speed is accelerated

Good by directv

Got this in Dec, went away after a couple of weeks, and again, now.  Why can't anyone tell us how to get rid of the message, so we can watch, uninterrupted, while we wait for the upgrade.  Someone has made the messages come up on the screen, They can call us to try and sell us more premiums, etc, but not to tell us about equipment upgrades?  

@ml529 

What are the exact models of each of your boxes? If any are MPEG-2 only, then the message may not have a simple way to remove without getting the complimentary swap. They are in the middle of shutting down the outdated MPEG-2 feeds.

I know the model I have needs to be replaced, but the point is, why put up an annoying message, that makes it almost unwatchable, so you will call in about it, when all they have to do is notify that we need to get new equipment?  And again, it went away, eventually, so why do it in the first place?

And now, when I called about it, there is nothing on the account about needing replacement.  

And, as Sandersongirl said, the reps no nothing about the message, or what it means.  I told them that it had to do with the upgrade

is r22 100 dvr  obsolete

@grzelczyk 

No. In fact, once a second HD receiver or HDDVR is added to the account, the R22 becomes the equivalent of an HR22, which is an HDDVR.

@grzelczyk 

No. In fact, once a second HD receiver or HDDVR is added to the account, the R22 becomes the equivalent of an HR22, which is an HDDVR.