Why does directv not recognize my LG 4k OLED TV?

Hi there. Thank you for bringing this to our attention. We currently manage a list of compatible devices with our services. Unfortunately, LG is not part of them. You can find more information about our compatible devices and how to start streaming at the following link: https://www.directv.com/support/article/000066174. I hope this works! Thank you for being part of DIRECTV. 💙 Luisa, DIRECTV Community Specialist

What do you mean "not recognize"? What exactly is happening? Any on-screen error messages?  What DVR/Receiver model number?  How is it connected to your TV?

I put it on a 4k channel and it tells me that this tv is not 4k capable you'll be watching at a lower resolution.  I have a 65in LG OLED 4k TV.

@edieppa2, thank you for sharing this information. Here’s what you need to watch shows and movies in 4k Ultra HD:

- A Genie® HD DVR (Model HR54 or above) connected to the internet.
- A 4K-compatible TV (like A DIRECTV® 4K Ready TV) connected to a 4K Genie Mini receiver.
- DIRECTV Select or Mas Latino package and above. 
You can find more information here: https://www.directv.com/support/article/000071460 In the meantime, we'll send you a DM to take a closer look into this. Luna, DIRECTV Community Specialist.

What equipment models do you have?

@edieppa2 

What are the models of each box?

Which one is on the 4K TV?

Did you order a 4K upgrade from DirecTV in the first place?

When will DirectTV Streaming upgrade their 4K signal to be compatible with LG’s popular Cx OLED 4K TVs?

@Ctatem 

Nobody knows as future plans are not publicly released.

Also this is the DirecTV section which is for the their satellite service. The streaming-only version DIRECTV STREAM is another section.