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Friday, September 8th, 2023 5:37 PM

Why does it appear I'm being charged for DVRing Young Sheldon on QVTV?

I programmed the DVR to record Young Sheldon which we thought was only available on TBS. When I went to watch the recorded episodes, found about half of the episodes were recorded on TBS and the remainder on QVTV.  I had no idea Young Sheldon was available on QVTV.  When I looked at the recorded episodes on QVTV, there is a notice that each episode required a purchase of $2.99

I spoke with a CSR at Direct TV and she sId there were no charges were showing, but I will never watch or pay for anything on QVTV!

I quit programming any TV series  that might be available on QVTV

Also, while the female CSR was sweet, I could barely understand her. Like a similar post, she didn't understand the programming issue. 

Community Support

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254.4K Messages

1 year ago

Thanks for your question, @Karla_51. 20 hours of Cloud DVR storage are allowed a maximum of 10 episodes per TV series while Unlimited Cloud DVR storage are allowed a maximum of 30 episodes per TV series.  To learn more, visit Record and watch with cloud DVR | DIRECTV Customer Service & Support. I'll send you a DM to double-check your account. Iara, DIRECTV Community Specialist


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