New Member
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2 Messages
Why has aspect ratio changed on one channel?
The CBS 4 Denver channel has changed aspect ratio overnight and I can't seem to get it back to its usual original 16:9 HD format on our LG smart tv (<1 yr old). Everything I've tried also changes the look of all of the other channels and I've tried monkeying with the aspect ratio settings on both the TV remote and the Directv remote and nothing helps. Any suggestions?
baseballisback
ACE - Professor
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8.2K Messages
3 years ago
If it's just on one channel, I'd think the issue is with that channel.
Do you have another TV? Did it change on the other TV?
Do you have an antenna you could test it with?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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litzdog911
ACE - Sage
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46.4K Messages
3 years ago
Almost certainly an issue with their broadcast. DirecTV just delivers whatever signal the station provides.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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hgd
New Member
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2 Messages
3 years ago
Ok, thanks. That's what I was starting to think as well. It must be some change from the station that is beyond the tv or cable box to affect.
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @Hgd, thank you for bringing that to our attention.
We heard you and our team would be further investigating this issue, in case the situation persists please let us know. Thank you @baseballisback and @litzdog911 for your replies.
We'll be here for you.
Mariana, DIRECTV Community Specialist
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baseballisback
ACE - Professor
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8.2K Messages
3 years ago
@hgd Do you have cable or DirecTV? If you have DirecTV, you don't have a cable box.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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KRBruin
New Member
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2 Messages
2 years ago
I noticed this change in aspect ratio on CBS here in Los Angeles on Thursday (12/15/2022) during the 2-part episode of "Ghosts" .. so around or after 8:30. Screen seemed distorted, aimed too low, heads and faces at top were cut off. SO odd ...
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KRBruin
New Member
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2 Messages
2 years ago
Thanks! This happened here in Los Angeles last Thursday night, again on CBS: aspect ratio on screen
changed between 8:30 - 9:00pm during part 2 episode of "Ghosts" panned too low, heads cut off at top - Odd!
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