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Sunday, October 25th, 2020 4:30 AM
Why is HGTV just showing a black screen? It has been off for a couple days.
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Accepted Solution
Official Solution
ACE - Expert
•
22.9K Messages
4 years ago
What model box?
Any other channels affected?
Just blank screen or any error message or other symptoms?
Have you red button reset? (Also Genie if this is a Client)
Try refreshing service authorizations: www.directv.com/refresh
If refresh and reset done, try unplugging power for a minute.
I just finished resetting my unit. That fixed the problem.
Community Support
254.9K Messages
Glad to hear that @saydeb53!Thanks for your suggestion @Juniper!Please feel free to reach out to us for any future need or inquiry. We're always here to assist!Thanks for being part of the AT&T family!Yetty, AT&T Community Specialist
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Accepted Solution
Official Solution
Juniper
ACE - Expert
•
22.9K Messages
4 years ago
What model box?
Any other channels affected?
Just blank screen or any error message or other symptoms?
Have you red button reset? (Also Genie if this is a Client)
Try refreshing service authorizations: www.directv.com/refresh
If refresh and reset done, try unplugging power for a minute.
0
saydeb53
New Member
4 years ago
I just finished resetting my unit. That fixed the problem.
0
DIRECTVhelp
Community Support
•
254.9K Messages
4 years ago
Glad to hear that @saydeb53!
Thanks for your suggestion @Juniper!
Please feel free to reach out to us for any future need or inquiry. We're always here to assist!
Thanks for being part of the AT&T family!
Yetty, AT&T Community Specialist
0