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Tutor

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9 Messages

Tuesday, November 29th, 2011 2:38 PM

Wireless Receiver loses network connection

I have three receivers in my house.  In the living room, I have the wireless Directv cinema set up.  I went through the wireless set up and got it connected to my home network.  The internet works in the living room and when I reset my network (after dealing with a rude person from Tech Support), it came up and said that the network was successfully connected.  So basically, in the living room I have no problems connecting to the network and receiving internet.  When I watch in my Master Bedroom, I receive a message that the living room receiver is no longer connected to the network.  If I am watching anything on the whole home dvr, it freezes up and will not continue playing.  When I look at the front of the directv cinema wireless adaptor, all of the lights are green and stay on with the exception of the activity light which flashes green.  What can I do to correct the problem of the living room receiver losing connection to the network?

Expert

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20.7K Messages

13 years ago

I'm confused at your use of the term "network" as you are using it to describe the Whole Home DVR system and the connection of the system to your router and the Internet.  In your further posts if you'll use "Whole Home" and "Internet" to describe the two networks it might be clearer, at least to me.  I'm assuming you have the Directv wireless Cinema Connection Kit installed to the coax cable at one of your receivers and are not using any Ethernet cable connections to the Kit?  Is there any place in your installation where the coax runs closer to your router than where the Kit is now installed?

 

The first thing I would do is remove the CCK and do a red button (inside card door) reset on each of your HD boxes then thoroughly test to make sure the Whole Home system is working flawlessly.  If that works out, post back and we can attack the CCK issue.

Tutor

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9 Messages

13 years ago

I have the Directv Wireless Cinema Connection Kit installed to the coax cable at the reciever in my living room.  I am not using any ethernet cable connections.  When reviewing my system setup in the living room, it shows that I am connected to the internet.  When watching recorded programs in my bedroom, I get a message that says my living room receiver is no longer on the network.  At the same time, I can look at my receiver in the living room and it is on the network.

 

If I move my wireless connection kit, I assume that it must be attached to my DVR receiver or can it be attached to a regular receiver and still see the DVR?

Expert

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20.7K Messages

13 years ago

Quote: Originally Posted by mflinn5 

 

If I move my wireless connection kit, I assume that it must be attached to my DVR receiver or can it be attached to a regular receiver and still see the DVR?

 

Yes, the wireless connection kit can be attached at any point in the coax so long as that coax contains a signal.  Read the last paragraph of my prior post.  If installed properly the Cinema Connection Kit has no bearing on sharing of programming so I suggest you disconnect it and test out your Whole Home sharing problems first.  It's very difficult to trouble shoot both your Kit and your sharing at the same time.

 

Note in the scenario I quoted, if the "regular" receiver is a SD model, be sure to connect the kit directly to the coax and leave the small Band Stop filter connected to the receiver.

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Tutor

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9 Messages

13 years ago

Update: I removed the CCK and connected my receiver up. I did the red button reset. Once that was done, it still did not help with the living room receiver losing connection to the network.

Tutor

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5 Messages

13 years ago

I am having the same problem with my receivers.  It freezes in my bedrrom and says it has lost network connection.  This happens EVERY NIGHT. 

 

dcd, I don't find your responses partciularly helpful (on this thread or any other).  Is there anyone else there who might be able to answer these questions regarding troubleshooting wireless connections? 

Expert

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32K Messages

13 years ago

Quote: Originally Posted by spbmom

I am having the same problem with my receivers. It freezes in my bedrrom and says it has lost network connection. This happens EVERY NIGHT.

 

dcd, I don't find your responses partciularly helpful (on this thread or any other). Is there anyone else there who might be able to answer these questions regarding troubleshooting wireless connections?

 

We are all customers like yourself and we try to help other folks with the DirecTV technical issues on our spare time.  anybody is free to post whether you like it or not.  so if you come for help, is best not to discriminate against any of the folks that are willing to help you.


Best to start your own new thread using the "Create New Post" button on the main forum page. Your problem may very well be different from the original poster's. With a new thread you can provide more information about your equipment, location, and troubleshooting you've tried so far. And this forum software makes it difficult to track or respond to folks that add onto someone else's thread.

ACE - Sage

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46.4K Messages

13 years ago

Quote: Originally Posted by spbmom 

....

 

dcd, I don't find your responses partciularly helpful (on this thread or any other).  Is there anyone else there who might be able to answer these questions regarding troubleshooting wireless connections? 


That's too bad, because dcd is the resident expert on this network connection stuff!  If he can't answer it, it probably can't be answered.  Treat him nice and you'll get his undivided attention.  Best to start your own new thread, too.

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Tutor

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9 Messages

13 years ago

After not having any success here or with customer service, I am having a technician come out today. In looking at other websites, it appears that this might be a more common problem. Maybe this whole home dvr thing has a few more bugs to be worked out. Hopefully they figure it out soon, my wife started asking about Comcast's number last night.

Tutor

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5 Messages

13 years ago

Thanks, mflinn. Let me know what the tech says. And pass along that number to Comcast if it doesn't get resolved...

On Dec 1, 2011, at 7:24 AM, DIRECTV Technical Help Forums<> wrote:

Notification of Reply

Expert

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20.7K Messages

13 years ago

Quote: Originally Posted by spbmom 

 

dcd, I don't find your responses partciularly helpful (on this thread or any other).  Is there anyone else there who might be able to answer these questions regarding troubleshooting wireless connections? 

I note that this is your very first post to the forums.  I'm sorry that you don't like my responses, but I don't see where you've posted a question.  Did I miss something?  I'll keep an eye out for your screen name and try not to assist you if that's what you'd like.

Tutor

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5 Messages

13 years ago

Thank you for your response as it confirms my prior statement that your posts are unhelpful (and now I will add---angry). Feel free to not respond; it is now what I have come to expect from Directv Technical Help. The issue will be resolved by my switching providers and warning people about the problems with Directv.

On Dec 1, 2011, at 9:35 AM, DIRECTV Technical Help Forums<> wrote:

Notification of Reply

Expert

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20.7K Messages

13 years ago

Golly, not sure what has got you so worked up.  You have posted no question or problem and I have posted no answers or suggestions to you.  I'm not Directv Technical help, I'm simply a user (customer) who likes to assist others and has the time to do so voluntarily.  Whether anyone switches providers or not means nothing more to me than it would to you.  I am in no way angry I simply volunteered to not respond to your posts per your prior request.

 

This entire exchange has gotten out of hand so I'll definitely not respond further.  If you'd like to start a fresh thread and post what difficulty you're having, I'm sure any number of other folks will be happy to try to assist.

Tutor

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5 Messages

13 years ago

First, I'm going to have to apologize here.  In coming to a "technical forum" from my cable provider, I was expecting to get help from someone actually associated with the company. I had no idea that there were "volunteers" who regularly respond to technical questions (where do you find the time?!).  My comment regarding dcd's unhelfpulness was related to his/her fairly snippy responses that I read on some other threads (one on the "free"-ness of Directtv Cinema, for example).  However, if you are simply a "volunteer", then you have the right to post whatever (and in whatever tone) you wish. And, I'm sure that plenty of people appreciate your responses given that there doesn't really seem to be much help from Directv themselves.  Please accept my humble apology for having been misguided.

 

Second, I am confused by several posters' suggestion that I start a different thread.  If I had a different question or issue altogether, I can understand starting a different thread.  If I am simply concurring with what the thread-starter said (in an attempt to indicate that, hey, there does seem to be a broader problem with the wireless internet connectivity), what would starting another thread accomplish?  In fact, I thought the purpose of the term "thread" was to indicate that there might be a theme among the posts/problems.

 

That said, I'm curious to hear what conclusion mflinn and an actual Directv technician come to.

Tutor

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9 Messages

13 years ago

Update:  I'm sorry that this topic has gotten hijacked.  I certainly appreciate the suggestions (whether they work or not).  The technician just left, and this is what he said.  The problem I was having was not unique to me.  The technician said that the barrels (where the wire to the receiver attaches to the wall) were low frequency barrels and needed to be high frequency barrels.  You can look at the barrels and tell if they are high frequency or not by looking at the interior of the barrel to see if it is yellow.  If it is yellow, it is a high frequency barrel.  If it is not, you need to get this replaced.  You can buy these barrels at any home improvement store.

Expert

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32K Messages

13 years ago

Quote: Originally Posted by mflinn5 

Update:  I'm sorry that this topic has gotten hijacked.  I certainly appreciate the suggestions (whether they work or not).  The technician just left, and this is what he said.  The problem I was having was not unique to me.  The technician said that the barrels (where the wire to the receiver attaches to the wall) were low frequency barrels and needed to be high frequency barrels.  You can look at the barrels and tell if they are high frequency or not by looking at the interior of the barrel to see if it is yellow.  If it is yellow, it is a high frequency barrel.  If it is not, you need to get this replaced.  You can buy these barrels at any home improvement store.


did that solve your problem?


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