New Member
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6 Messages
Your tv does not support content protection
Keep getting the error "Your tv does not support this program's content protection...." I've switched HDMI cables multiple times, brand new TV,,, software is up to date,, power cycled everything but I still get the error. The only "fix" (which isn't a fix at all), is to power cycle the TV. Then it will work until the next viewing time. I know about the HDCP,, I know what the purpose is. What is the REAL fix. *** and shannon02, no need for a useless comment. What does it matter how old the post is if the issue is still valid?? Stay in your own lane,, this apparently isn't it
shannon02
ACE - Expert
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21K Messages
2 years ago
There is no fix unless you use component cables as it is the software that is causing the problems as it thinks the Genie/mini or the TV or something else connected to the TV isn't HDCP compatible so it shuts down the output. Because things change in the years those posts where made.
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
@j_kimbro01
Unfortunatly HDCP is still finicky. There is no guaranteed fix. Guidance has been provided in many threads to minimize the issue or provide a workaround (even if only temporary).
As equipment and other technology changes over the years, even if symptoms are similar, posting to threads from a decade or so ago is not reccomended. Could cause confusion if any info is outdated, plus would send notices to anyone who was in the thread that has since moved on.
And @shannon02 absoutely is in their lane. Not only is this a public forum where all of us are allowed to weigh in, but they have been acknowledged as a valued member of the "ACE" group to share their knowledge and experience when anyone is having issues.
One thing to clarify, since HDCP is that "secret handshake" betweeen all HDMI devices, if one device in the chain messes up then it can cause that HDCP error. So if you have any other HDMI devices connected to the TV, I would verify their HDMI cords are secure in the ports and there is no damage. You could also try testing each one at a time to see if it narrows down an issue with one specific item or if there are two together that just don't sync.
At DirecTV's current standards, HDMI 2.0 and HDCP 2.2 is reccomended for any connected devices. Having any device less than that, such as HDCP 1.4, is known to cause similar issues.
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j_kimbro01
New Member
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6 Messages
2 years ago
Thank you for the reply. While it didn't resolve the issue, it was at least constructive. (opposite of Shannon's comments which were just "this post is 5 yrs old" and then she closed it) I searched for the issue I'm having and found an old one. In my mind,, I don't care how old it is,, it was the issue I was having! Regardless ,, moving on. The TV is new and the only thing plugged in to the DirecTV box.
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Juniper
ACE - Expert
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22.9K Messages
2 years ago
To clarify, I was referring to other HDMI devices being plugged into the TV itself. The TV may be the only device connected to the DirecTV box, but other devices connected to the TV (game console, streaming device, etc.) could cause the 'handshake' issue.
Sorry there wasn't a permanent fix found. HDCP is still a work in progress, but is required by the networks to prevent recording HD content to unauthorized devices. At least it is vastly improved from when it was first launched.
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j_kimbro01
New Member
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6 Messages
2 years ago
ya,, still nothing in the system except TV & DirecTV. If HDCP used to be worse.....yikes! I guess I'll just have to make the power plug more accessible so I can power cycle the TV easier. But thanks for trying though!
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OMescal
1 Message
3 days ago
So it’s now the end of March 2025, I have a new Samsung smart TV and I’m experiencing the same issue. Am I using older HDMI cables? Has this issue ever been satisfactorily resolved? If it was then what’s the fix?
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