New Member
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2 Messages
Customer Support
So my wife called me and asked to watch football on direct tv . I said just yeah just order the nfl Sunday package. well she ordered package I thought. she actually ordered pay per day it cost 73.49 for one day. I called and talked to customer support they said oh well too bad basically. I requested to just change it to package. They would not . I am canceling account as of 1 Dec 2022. Loyal customer!!!
Racquet111
New Member
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2 Messages
3 years ago
So my wife called me and asked to watch football on direct tv . I said just yeah just order the nfl Sunday package. well she ordered package I thought. she actually ordered pay per day it cost 73.49 for one day. I called and talked to customer support they said oh well too bad basically. I requested to just change it to package. They would not . I am canceling account as of 1 Dec 2022. Loyal customer!!!
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litzdog911
ACE - Sage
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46.7K Messages
3 years ago
Call again and say "cancel service" at the voice prompt. That will connect you with a more experienced, and potentially more friendly, retention representative. They might be able to help you.
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
@Racquet111
You wanted the NFL Sunday Ticket (seasonal subscrption). Wife ordered a day pass instead. And you are blaming DirecTV for your wife's mistake?
Seasonal subscription and day pass are separate there is not a switch option. So it is not the agent wouldn't do what you wanted, but they couldn't because there is no option in the system. Has nothing to do with you being a "loyal" customer or not.
However, there may be a way around this. Call DirecTV and when you get the voice system say "cancel". Explain (politely, do not take it out on the agent as not their fault) that there was a misconmunication and you were trying to order the full Sunday Ticket, not just the day pass. If this works in your favor, most likely they will have to do a one-time credit on the day pass along with adding the proper NFL Sunday Ticket. Certainly let them know that this situaiton has caused you to consider canceling.
Not a guaranee of working in your favor, but it is a decent shot.
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