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Friday, January 29th, 2021

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Direct TV and their continuing "dropped channel negotiations"

This is the second time in two months that Direct TV has dropped a channel because they are "Negotiating". We pay their bills  and the CEO gets their money. They should be negotiating before the contract expire and not put the VIEWERS who pay their bills in the middle. I for one am tired of this crap. I have been with Direct TV for over 20 years and it looks like they are not going to fix this problem but hold their patrons hostage. There are other services available and on line streaming is becoming one to look at. DIRECT TV  seems to be only concerned about what goes directly into the CEO's pocket. On the top of this page they ask you to write your congressman and senators. Again they want you to do the work for them. By the way Senators estimate that for every letter they get there are a hundred more thinking the same thing but never take the time to give their opinions. 

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New Member

5 years ago

I'm furious that once again a contract dispute between AT&T and one of my local TV channels, WSOC TV (ABC), has resulted in that station being blacked out because AT&T couldn't negotiate the contract dispute. Around 85% of the TV that I watch is on local channels, and around 75% of what I watch is on the channel that is now blacked out. I think that AT&T should NEVER allow these disputes with local TV channels to result in their customers loosing access to these channels, and AT&T should be committed to working out these disputes before their customers are impacted.
 
We've had AT&T U-verse TV for 20 years, and overall we are very happy with the service, except when these contract disputes result in our local TV channels being blacked out. This is the 3rd time I can remember these contract disputes leading to a channel blackouts, and each time it has been with a different local TV channel, so I'm confident that it is not just an issue of the local TV channel's management being unreasonable.
 
Just this week, a neighbor on our neighborhood's Facebook group was asking for recommendations for TV and internet services available in our neighborhood. I bragged about how happy we were with our AT&T fiber internet and U-verse TV and how we have never experienced an outage in the 20 years we've had the service. Later, because WSOC TV was announcing that a contract dispute with AT&T/Direct TV could lead to a station blackout, I wrote an addendum that the only dissatisfaction I had with our AT&T service was when AT&T could not resolve contract disputes with our local TV channels before the dispute leads to channel blackouts.
 
I also tell sales people for other TV and internet services that I'm not interested because I'm happy with the AT&T service we have currently. Now though, I'm seriously considering shopping around for other services.
 
I was furious when I turned on my TV this morning to WSOC-TV and saw the blue screen with the notice that the channel was blacked out because of a contract dispute with AT&T. I had hoped that this contract dispute would not effect us because we have U-verse TV, but unfortunately, that is not the case.
 
AT&T, please resolve this contract dispute with WSOC-TV quickly and commit to not allowing these contract disputes to effect your customers in the future. If it is a matter of needing to manage costs, I'd suggest looking at cutting some of the channels of far less value to your customers, like the shopping network channels that I think there are way too many of in your channel line-up.
Note: This comment was created from a merged conversation originally titled Local Channel Blackout Due to AT&T Contract Dispute

New Member

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49 Messages

I love how AT&T says the owner pulled the channels and then Cox says AT&T pulled the channels. It's like two five year olds on a playground and one steals the others toy. How about the customers negotiate with the service providers about their bill saying hey I'm not going to pay this amount not that amount? Or better yet the customers leave the service. This will get resolved at some point but it just absolutely ridiculous with the amount of time that they had to work this out that it comes to this. People have enough stress in their lives and enough stuff that they have to deal with on their own level and these two companies should be able to work something out before a deadline hits so the customer who gets the short end of the stick, doesn't have to deal with this crap every time. 

New Member

Agreed!

Tutor

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10 Messages

5 years ago

Getting pretty fed up with being used as leverage to force negotiations between DTV and channel owners.  This is the second time in a month we have lost a major network provider.  These negotiations should take place long before a service we PAY FOR is cut.  Am seriously considering cutting the satellite cord and going with Hulu or T Mobile.  This is ridiculous being used as pawns and paying for a service we don’t receive and being given a totally lame “alternative” to watch the cut channel that is a kludgy as old dial up.  I am mad.

New Member

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3 Messages

5 years ago

My neighbors all have COMCAST. They have never had this problem.

New Member

5 years ago

I agree and I am not accepting another price increase either! They go up, then I cut them off and take my business elsewhere. We are done paying $140 month  and then it keeps going up and nothing worth a crap on tv anyways! 

Community Support

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255.7K Messages

5 years ago

We understand your disappointment, as we feel the same. We hoped to avoid any unnecessary interruption, but Cox Media Group alone controls which homes are allowed to receive these local channels. We appreciate your patience.

New Member

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1 Message

5 years ago

So my bill goes up $5.00 a month and they drop my local CBS station! It seems like every year or two it happens - does this happen to Dish?

ACE - Expert

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23.4K Messages

5 years ago

Yes this happens with ALL TV providers (Dish, Comcast, CableOne, etc.). None are immune as they don't own the channels. The networks, in particular local affiliates raise their costs each year. The annual price adjustment is based on prior negotiations that already completed. So this one would factor into the next one.

So your neighbors have had this problem before. Probably wasn't with a channel they cared about at the time.

Welcome to reality folks.

Tutor

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10 Messages

5 years ago

If TMO or Hulu offered PBS I would be so gone.  Why the big money has to use us, the consumers, to get one or the other to give-in is inexcusable.  Negotiations should never be allowed to get to the point of cutting us off to be used this way.  Last time we lost NBC for a month with zero compensation or reduction in my bill.  Very poor.

Hey ATT moderator, please elevate these complaints to management because you might start losing revenue.

Employee

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34K Messages

5 years ago

What makes you think corporate isn’t aware? They are the ones negotiating

Tutor

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10 Messages

5 years ago

They should never let it go this far.  

As a former ATT “Manager” who controlled millions in daily revenue, and knowing that corporate is literally sitting on billions in cash reserves, I find this appalling.  

New Member

5 years ago

I don't care who is "responsible" for the channels not being renewed or carried. All I know is I pay for programming I am not receiving, not to mention this happens 6 days before the Super Bowl which is being carried by my local blocked station. This is the second time recently one of my locals has been blocked. Last time it was the NBC affiliate. I'm done with relying on ATT/Directv for local station access and will look elsewhere for a long term solution.  Figure it out ATT.

ACE - Expert

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23.4K Messages

5 years ago

You pay for access to locals in general. There is no promise, no guarantee of any specific channel. There is no reduction in bill because it is the same no matter how many locals you have. Only if you have no locals at all do they reduce the bill (by a no-locals version of the package only for select areas that have no available locals).

Many call centers closed temporarily for Covid, increased relying on outsourcing while those employees are on extended leave, and all the other financial burdens that have cropped up in the meantime, does not mean they are "sitting on billions in in cash reserves". And when locals demand an increase that equates to millions/billions more a year, where do you think that comes from? That's right our bills as the customer. Their costs go up then our bills go up. Negotiations try to minimize that. I would think anyone who claims to have every been a "manager" of any worth would know that.

You want a solution? Plug in a regular antenna for the free broadcast. Backup for negotiation times, plus may get other channels in range that you wouldn't get anyway. After all most of us don't go to pay TV for our locals that are free over the regular airways.

New Member

5 years ago

You can plug in for over the air TV only in places that get reception of over the air TV. You need to be close enough to broadcast towers or repeaters, without buildings and mountains being in the way, in order to get free TV for free. Do you think those of us that are complaining and frustrated are close enough to broadcast antennas to get the signals?

There are places in these United States that don't get TV signals without satellite, and have no access to cable TV or internet providers (other than by AT&T 4G access). I live in just such a place in rural New Hampshire. That's why it's that much more irritating when they tell us how easy it is to get your TV broadcasts in other ways!

ACE - Expert

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23.4K Messages

5 years ago

I have seen people complain who have regular antenna as an option. They just don't want to press a button to switch inputs. So I suggest an alternative that might help, instead of just assuming nobody can use it.

If you are in a bad area for antenna TV, yes that is frustrating. But it doesn't change the situation. The channel stays/leaves/goes only with the direction of the channel owner. We can only hope this is a shorter negotiation than others.

The options are continue to negotiate a good deal for DirecTV and the customer with minimizing costs increase (avoiding or even lowering if possible) or just say yes to the channel owner and accept an even larger cost increase for our bills. Those are the options. Which would you like to happen?

New Member

5 years ago

When are we going to have channel 9 back . When we signed the worst contract in the world. You  need to honor it.

Note: This comment was created from a merged conversation originally titled Why did we lose channel 9

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