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Error 721

As of March 10, 2022, Why am I getting Error 721 for channel 265 A&E and 269 The History Channel in my Entertainment package? I went to DirectTV website and refreshed my receivers, and reset them. I still don't have those channels today.

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Juniper

ACE - Expert

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23.4K Messages

4 years ago

Possibly a delay in your service authorizations on them being removed from some packages.

From a prior @DIRECTVhelp post

Effective 12/8/2021 some customers with low to no viewership of the A&E channels will have it removed from their Select or Entertainment DIRECTV base package. High-viewership and unconnected customers will maintain access to A&E channels.

While A&E channels will no longer be available in certain packages for new customers or existing customers, customers will have the option to keep the A&E channels.

Existing customers may visit CHANNEL OPT-IN (https://direc.tv/3EVZuLU) and request to keep A&E in their channel lineup at no additional cost.

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Hcsharp

Error 721

Juniper

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Hcsharp

Error 721

Juniper

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