New Member
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2 Messages
Horrific Service
Less than a month into DirecTV and we have no access to it. The satellite connection issue 782 started slowly about 10 days into having it and just over 2 days ago, the error message is permanent. On phone technician had us check all the lines and run the troubleshooting and it didn't work. We had a technician appointment today at 8-12 am and my wife called around 9 to find out what time they were coming and was told it was cancelled because no one answered the phone this morning when they allegedly called to confirm. There was no call on my wife's cell (number associated with account) and if they had, they should have left a message. No message left. We reschedule to 12-4 pm this afternoon and at nearly 6:30 pm, no one has come and no one is coming. But they will start again with 8 am tomorrow.
I will have my credit card stop payment and they can deal with AE. They can come get their dish if they want it. I had heard about their issues over the decades but my wife got reeled in at Costco on a deal. That goodness we did not do the internet services.
Our time is of value to us and to have us clear out at least a full weekend is unacceptable. And all we can get are the call centers in the Philipines who are nice but just pass you along hoping you give up. Luckily AE will hold payment investigating this.
jsd1907
New Member
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2 Messages
3 years ago
As a follow up now they are coming out Tuesday between 12 and 4. That will be day 6 of full disruption and our third plus week if variable to full disruption. And we don't have weather issues where I live. Just installed about a month ago or less. I hate being lied to about a call to our phone and we have no receipt of it and no message was left (because they didn't call). I guess everyone is gaslighting now.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hello @jsd1907 , we apologize for any inconvenience this may have caused. That's not the experience we want our customers to have.
We understand how valuable time is and want your services working as expected. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums) to check the status of your appointment.
Meet us there, we're eager to help.
Juan, DIRECTV Community Specialist
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Juniper
ACE - Expert
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23.4K Messages
3 years ago
Over the phone the agents don't have direct contact with the techs. They have a computer system to schedule the appointment and to see status of an existing one. With that note either tech dialed wrong number or put in a false info. The agent can reschedule the appointment and can submit a Field Service Request (FSR) on the prior appointment for tech no-show with no actual contact. Regardless of the reason for the tech's note (error or on purpose), it doesn't not mean that "everyone is gaslighting". I wouldn't blame all for the fault of one.
Being within 90 days of install, at least the appointment should be at no cost. Hopefully they locate and fix the issue. If you experiencing anything in the future, you could always seek guidance in the forum. Sometimes that can save a service call.
As a note, those sales people at Costco do not work for DirecTV. Normally the 3rd party dealer in those locations would be Smart Circle. Unfortunatley 3rd party retailers too often will say anything to make a sale, or at best are not very knowledgable about the service.
DirecTV does not have internet service. They are satellite TV only. I suspect you were referring to internet by AT&T as they are DirecTV's co-owner. There have been issues since AT&T acquired DirecTV a few years ago, but with the new co-owner added in it is hoped that DirecTV's reputation will come back up to what it used to be (time will tell).
If you ever cancel, nobody will come get your dish. Upon install everything but the receiver/client boxes you own. The boxes you ship back (yourself, nobody sent to pickup), if they are still returnable models at that time.
Holding payment does not work in your favor. Any past due or account being suspended as a result will be valid. Techinical issues or not the most convienient appointment for you does not waive your responsibility of paying the bill on time. With the technical issue, once fixed, you should be able to call DirecTV and request a Time Without Service credit from the day you called to troubleshoot to the day the on-site tech fixed the issue.
(edited)
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