New Member
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3 Messages
My new channels are pixilated.
I upgraded my channel lineup a week ago. My new channels are pixilated and the audio squeaks. I have reset the system twice. My existing channels are received fine.
New Member
•
3 Messages
I upgraded my channel lineup a week ago. My new channels are pixilated and the audio squeaks. I have reset the system twice. My existing channels are received fine.
Accepted Solution
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
What channels?
What DVR/Receiver model?
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Accepted Solution
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
The D12 is an obsolete and discontinued standard definition receiver. You should have been notified by DirecTV to have your equipment replaced with newer HiDef dish and receivers. It's free.
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Accepted Solution
DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
Hello @MaryPiepho. DIRECTV is removing SD receivers since all our programming available is on HD now.
Let's meet in a Direct Message to take a closer look at your replacement options, we want you to enjoy your new programming at its fullest. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Maria, DIRECTV Community Specialist
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MaryPiepho
New Member
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3 Messages
4 years ago
All of the new channels are pixilated, like 219 and 360. STD, Model D12-100
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MaryPiepho
New Member
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3 Messages
4 years ago
I spoke with Direct TV tech people last week to diagnose my issues. They never mentioned this as an issue.
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Juniper
ACE - Expert
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23.4K Messages
4 years ago
Main issue is the D12. That is the last MPEG-2/SD-only box DirecTV made. Those boxes were discontinued several years ago as the MEPG-2 feeds are shutting down. The box is obsolete and should be recycled once replaced.
Call DirecTV and request a MEPG swap. Do NOT say "upgrade". A MPEG swap is free with no new service agreement and credits (temporarily or "indefinitely", not permanent) the $10 HD service. There is no new service agreement. The non-DVR equivalent would be an H24 or H25 depending on stock.
As a note, those non-DVR receivers are difficult to get. A Genie or Genie-2 system is what has been hard pushed in the last couple of years, and non-Genie boxes also haven't been made in years. DVR service is $10 and Whole Home DVR is $3. As the Genie is DirecTV's advanced Whole Home HDDVR it requires all 3 receiver services.
Whether you get a MPEG swap or optional upgrade, and go the non-DVR route or Genie, a new receiving dish should be installed as well. The old dishes only received MPEG-2 and all need MPEG-4 going forward.
Just the change in the times. SD-only TVs haven't been made in over a decade. DirecTV since 2005 has been making changes in preparation for the MPEG-2 shutdown which has started and has completely made D12s (and earlier models) door stops for many.
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DIRECTVhelp
Community Support
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255.7K Messages
4 years ago
@MaryPiepho, we want you to continue enjoying your service without hassle.
Please reply to the Direct Message we sent you, in that way we can continue with the assistance and explore your equipment options.
Maria, DIRECTV Community Specialist
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