Very upset

@tiffanycastillo23 DIRECTV satellite is not a streaming service, it is a satellite service. And, yes, new equipment does come with a two-year contract. I'm sorry to hear that the agent didn't tell you about the contract extension, but new equipment does certainly generate an agreement. Each month left on the contract costs you $20, so an entire two years would amount to $480. 

DIRECTV does have a streaming service called DIRECTV STREAM, but I am pretty positive that you are NOT referring to this streaming service because a contract is not part of DIRECTV STREAM and neither is new equipment. 

@detuch254 I was wanting to leave direct tvs cable service and go to direct tvs streaming service and yes had they mentioned upgrading equipment meant a new contract I would have just went elsewhere. It was their equipment that was old and stopped working. I'm not one to just keep getting equipment because there is something new we had this equipment for many years until it went out on its own. It was very outdated as well. 

@tiffanycastillo23 Right. That really puts you in a tough circumstance since you must stick with DIRECTV satellite until the contract is up. In the future, please feel free to post on the Forums if you have questions about things like this so you don't actually get stuck in another contract. 

DTV would have replaced the defective receiver for $20 shipping with no new contract.

DirecTV (satellite, not cable) upgrades of equipment come with a 24-month agreement. This is spelled out in the order confirmation their system automatically emails, just in case the agent doesn't mention (on purpose or accidental).

A warranty replacement, which is like-for-like, is $19.95 delivery (plus tax) and does not come with a service agreement. An upgrade may be a good alternative depending on your setup but is optional.

What was the model of the old box and the one that replaced it? Just to check if it may have been like-for-like, in which case the service agreement would have a chance at being disputed.

Was your old equipment standard definition? Because if it was then the agent should have ordered a "swap" not an upgrade, mpeg4 swap doesn't have a commitment 

@nabukl @Juniper @shannon02 I don't even know it's been a while and I didn't take pics of the equipment. I've been in a chat with them for two days now because they are trying to "help" and was offered a higher plan smh. I think we will just pay the 200 next month to get out of this contract that would be less expensive as well as stressful. There are so few cable, internet etc service out there that these companies know people will still get it and pay these crazy prices for usually crappy service. Like I mentioned I wasn't even trying to leave direct TV all together just switch from the cable to their streaming service why they couldn't let me do that and just have the rest of the contract I now know I have to that. 

Going from DirecTV to DIRECTV STREAM is leaving them. Though both are owned by AT&T, they are completely separate providers that have nothing to do with each other. It would be the same as going from DirecTV to Netflix or Hulu.

When you call DirecTV you can find out the model of the box that was replaced and compare it against the model of the "new" one. Generally if model start the same, then it is like for like (i.e. H20 vs H21 or HR20 vs HR21). Though HR24 is last regular HDDVR and HR34 is first Genie (Advanced Whole Home HDDVR) so are two separate lines though follow similar numbering.

@Juniper that (Edited per community guidelines) that they have them separate but the same company ugh I'm so over it. I always try to get the least expensive stuff. I've never even had a dvr or recording box that they have. 

AT&T owns U-Verse TV, DirecTV, and DIRECTV STREAM. So those are 3 TV providers under one umbrella. They are different delivery methods of hardline, satellite, and streaming-only.

I agree the naming of the streaming-only service has done nothing to clarify this. First it was DIRECTV NOW, then AT&T TV NOW (or just AT&T TV) and now DIRECTV STREAM.

If your box was not a DVR, then it wouldn't have an R in the model number. Most likely both boxes were just H for High-Definition. Though if your old box was D, then that was a much older Standard-Definition.

Going from non-DVR to non-DVR sounds like a warranty replacement. But if from a D to an H model, though these days should be MPEG swap (as MPEG-2/SD-only is shutting down), there is a legitmiate upgrade path for those choosing to go to HD not simply continue with a box that will work.

So if confirmed like for like, I would call DirecTV and speak to retention (say "cancel" at the voice prompt) and dispute it as that would be an error on the order. If that fails, the next step would be a BBB complaint as goes to the corporate level.