Video player on directv.com keeps crashing. Won't start

Are you a Sat. or Streaming customer?  Do you have a VPN/Firewall or any extensions that could block content?  This is most likely the issue as you have tried it on multiple computers and browsers and you are having the same issue on all of them!  I would also check your internet speed just in case you are not getting enough speed or maybe your internet is dropping.  You can check your speed at www.speedtest.net it is free!

sat customer. my vpn is not active. i know it won't play when i have it on. same extensions i have always had.  nothing changed on my end. one day it worked, next day it didn't. directv changed something.

Can you try opening a private/incognito window under one of your browsers and try streaming that way just to see if it will load correctly?  Or are you still getting the same problem when doing it this way?

nope. still won't load.  when i click the blue "watch now" button when I try to watch a show, nothing happens for a few minutes.  then i get that message about running into a problem and to restart the player.  i click the link to restart and the show will load and play for about 5 seconds then i get the message again to reload

Can you try streaming from the DirectvGo App like from a cell phone or tablet to see if that works to stream? If you cannot stream from an app then I would contact Directv customer service and tell them of the issues you are having while using their website!

i have been on the phone and chatting with them all day!  got tickets and everything. nothing has helped.  i don't want to watch on my phone or tablet, i want to watch on my computer or laptop like i have been doing for years.  this problem just started a few days ago.  the player has always been a piece of crap, but i have always been able to get it started after it crashes like it always does.  

thanks for the help.  i'll just have to cancel and go with another provider.

I can guarantee the issue is on your side. The web URL is working for thousands of users (including me). If something has changed lately, then it's from your side. You really need to look at your environment. The same URL is working fine using a PC or even a Chromebook here. Just the fact you're mentioning that a VPN is present (active or not) and that you have extensions should be a concern. 

don't know why you're taking this personally and being hostile.  i can guarantee that it's not on my end. nothing on my end has changed, like i said before. these companies do updates all the time behind the scenes that affect people differently.  my inactive vpn and extensions make no difference.  they didn't on Wed, why would they on Thurs?  i have not made any changes.  please explain why it suddenly stopped working since you're the expert.

Not taking it personally. But you use the same URL that all of us use. No one else is complaining. Ad blockers, extensions, VPN, and others are known to impact the streaming rather active or not. You need to look at your environment. Only you know your system. Test on another system and see if it works.

complaining?  i pay for this.  i am not getting what I am paying for.  in what world is that complaining?  I have three computers in my house.  one does not have any VPN, ad blockers, extensions or anything.  same issue.

what I am saying to you is that there was a change that happened.  that is a fact.  you can't speak for anybody else.  just because the change didn't affect you, doesn't mean there aren't others that are having my same issue.  You have no idea what  is going on with the "rest of us".  you sound entitled and stupid.  

it's not up to me to check my environment.  directv should work out what the issue is.  that's why I'm paying them.  i have spoken to numerous people, chatted with numerous people and had tickets put in.  no one can fix the problem.  i shouldn't have to be a tech expect to use this service.

anyway, I'm done going back and forth with some random that hangs out on directv forums simply to argue with people.  do you realize how odd that is?  you don't work for the company yet you're giving me grief about their screwed up system.  why do you care so much?

the fact that you have so many awards and badges from this company speaks volumes.  you are rude and crass.  you don't get to tell me what i should be doing.  you are a nobody on the internet that doesn't know what they're talking about.

you actually helped me make my decision. i will be cancelling my service today and going with another (and better) provider. 

directv just lost a company because of you.

Congratulations.

DO NOT RESPOND.  You will be talking to yourself

You are not paying anything more to use the streaming options of DTV sat.

Something doesn't work, you have a complaint. There is nothing wrong with "complaining" in that sense. @bcbsncjlj was essentially saying this is not a wide spread complaint as many others are using that service without issue. The point being is something unique to your setup or connection is where the issue should be.

It is absolutely up to you to "check your environment" as it is with most any service. They are not going to remote in to see everything installed on your computer or everything you have plugged in. So this part is something that as the user, you must check yourself. The community is trying to help narrow down exactly where the issue is. The forum not being swamped by users experiencing your issue, and that others in this thread confirm theirs is working just fine, leans towards something in your setup or the internet connection where you live.

You are not paying anyting for the streaming itself. DirecTV is satellite service. Streaming perks are secondary and not a requirement of service. As their focus is not streaming, it is reasonable they may be more sensitive to special things on the user end then a dedicated streaming service.

Only you can make the decision to cancel or not. If you make your decision based on what some "random" person says, then you are far too easily influenced (in my opinion). Users have been trying to help, but it appears you are taking everything said far more harshly than intended. Everything suggested was done politely, even if the suggestions and circumstances are not what you wanted to hear.

As for telling people not to respond, that is not up to you. This is a public forum. By posting you invite everyone to weigh in on your situaiton. We cannot pick and choose who may participate in a thread.

Hopefully a fix could be figured out. However, if streaming is so critical for you then a streaming provider sounds more appropriate for your usage. DirecTV is a satellite provider so streaming is not their focus.

Sounds like you'll be much happier elsewhere. 

Old thread but I've had this problem for months! The player will play the channel for about 10 seconds and then error out. Interesting thing is that sometimes if I try a different channel it works perfectly but the channel I want won't play properly.

@bally_wiz 

Do you have satellite (DirecTV) or streaming-only (DIRECTV STREAM)? I would try the suggestions in this thread to see if that will fix the issue or at least narrow down the root of the problem. Best to check some things on your end just in case it is something simple that can be resolved yourself, that the OP refused to do.