Contributor
Wifi connection message
Regular TV works fine. SmartHub Netflix works fine. SmartHub Amazon Prime, PBS, Ted Talks, etc. have video but no audio. Fix?
Contributor
Regular TV works fine. SmartHub Netflix works fine. SmartHub Amazon Prime, PBS, Ted Talks, etc. have video but no audio. Fix?
Juniper
ACE - Expert
•
23.4K Messages
5 years ago
What model is your DirecTV box?
What exact error message are you receiving and when doing what?
Have you done a red button reset on the box or tried resetting network deafaults?
Any other issues?
0
0
smolco
Contributor
5 years ago
HR54-500 Model. Periodically, a box appears in upper right of screen (Sony Bravia) saying Internet Connection Missing (or something similar) while watching regular TV. In Settings (Info & Test), I have run test and it says everything is OK. In Settings (Internet Setup), it says "Internet Setup Successful." I have hit "Reconfigure Connection." I have hit "Repeat Internet Setup". In Settings, I have restarted receiver several times. Now, when restarting receiver, I got this message: "There's a problems communicating with the satellite dish (775)". I have not touched any buttons on the box itself.
0
0
smolco
Contributor
5 years ago
I have now unplugged and replugged the power cord to the wall from the box. It is receiving satellite information and the receiver has been reset. No change in the audio problem explained in my first email.
0
0
smolco
Contributor
5 years ago
In Settings (Genie Information/Network), the STB Services Port has a yellow triangle with an exclamation point followed by N/A(100), the Wireless says "Not Configured", the Ethernet says "Not Connected (9)", the MoCA Network says "Coax Connected", but the "Internet" says "Connected."
0
0
smolco
Contributor
5 years ago
Message says: "WiFi is not connected."
0
0
litzdog911
ACE - Sage
•
46.7K Messages
5 years ago
I doubt that the lack of audio has anything to do with your internet/wifi connection. How is the HR54 connected to your TV? AV Receiver? Soundbar?
0
0
DIRECTVhelp
Community Support
•
255.6K Messages
5 years ago
We appreciate you taking the time to make sure we are aware of the audio issues your experience with your channels and want you to know that technicians are already working toward a resolution as quickly as possible. We apologize for this inconvenience.
We also want to help with the internet connection issues you are having. This link should help you with establishing and maintaining internet connection for your Genie.
If you are still having problems, you can reach back out so we can further troubleshoot with you.
We look forward to to working with you to get this resolved. DeShawnae, Community Specialist
0
0
smolco
Contributor
5 years ago
DirecTV box is directly wired to Sony Bravia OLED TV. No soundbar. No AV device. Neither DirecTV nor AT&T WiFi can figure this out. Suggested the apps (Amazon Prime, TED, PBS, etc.) may have timed out--not likely that all of them expired or degraded in some way at the same time. Or, something wrong with the TV they conjecture
0
0
litzdog911
ACE - Sage
•
46.7K Messages
5 years ago
@smolco , the apps you mention (Prime, PBS, etc) have nothing to do with your DirecTV box. If you're not getting audio from those, then something is wrong with your TV.
I assume you're using an HDMI cable to connect the HR54 to your TV, right? Your TV's Apps have nothing to do with your DirecTV box.
0
0
Juniper
ACE - Expert
•
23.4K Messages
5 years ago
If you only experience audio issues with the DirecTV Genie (HR54) then that is something between it and the TV. However, if you are experiencing audio issues with those other apps you mention (Amazon Prime, etc.) as well, then the issue is the TV itself. DirecTV has absolutely no interaction with those apps and internet has no affect on DirecTV audio from their satellite channels.
0
0