New Member
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81 Messages
$10 credit
Has anyone received there $10 credit for the missing local channels I submitted a request for a credit and have not received one yet.
New Member
•
81 Messages
Has anyone received there $10 credit for the missing local channels I submitted a request for a credit and have not received one yet.
DIRECTVhelp
Community Support
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255.6K Messages
2 years ago
Hello Bob. We want you to get your credit with no issues. Please meet us via a PM to continue assisting you. Cesar, DIRECTV Community Specialist
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bcbsncjlj
Expert
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6.5K Messages
2 years ago
Received on my CC account.
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Tiger593
ACE - New Member
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1.6K Messages
2 years ago
@Bob60 Just be patient you do not get it right away. I got mine about a month after filling out the info for it. Then it will be refunded back to how you pay so if you pay with a credit card you will see the credit on your credit card statement. If you pay with a bank card then you should see the refund credited back in the way of a deposit.
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JAL123
Mentor
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215 Messages
2 years ago
I have not received mine. It’s been a month.
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Slimsexy44
2 Messages
2 years ago
You can actually call in and speak with the loyalty dept and tell them to apply it
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Slimsexy44
2 Messages
2 years ago
Also check for loyalty promos to lower your bill. Always speak with the loyalty dept
Call Nexstar and complain.. I do!!
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Juniper
ACE - Expert
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23.4K Messages
2 years ago
Certainly give Nexstar your feedback, but understand they will not credit your bill.
The "loyalty" department is retention/cancellation. So "always" speaking with them just unnecessarily increases any wait times. You should speak to them as needed. They are not there to throw discounts at you all the time. Certainly ask if anything is available (regardless who you speak with), but be prepared there might not be anything. If needed, reduce your package to what is comfortable.
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Djptell
1 Message
2 years ago
Can someone give me a link or email to apply for my credit please and thank you
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bcbsncjlj
Expert
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6.5K Messages
2 years ago
At the TV Promise website located here
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Juniper
ACE - Expert
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23.4K Messages
2 years ago
@Djptell
For info on current carriage negotiations/disputes: https://www.directv.com/tvpromise/
If that or logging into your account does not provide you an option for the one-time courtesy credit of $10, then calling DirecTV is your option. There is no email option.
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