New Member
•
2 Messages
Problem with fast forwarding
WIthin the past couple of weeks, I have been experiencing an issue when fast forwarding. As a typical example, I am watcing a recorded show (OR a show that is currently recording) and I fast forward say 5 minutes. I will get the clocking icon - then eventually a message that says there was an error fast forwarding and to try again - then I am taken back to where I was when I originally requested the fast forward.
I have rebooted the modem, router and my Roku-enabled TV without it helping the situation. I am NOT experiencing this situation when running other streaming services (Netflix/Prime/Hulu). This has been occurring constantly for the past few weeks. It has effectively eliminated my ability to fast forward.
Any thought? Thanks
DIRECTVhelp
Community Support
•
255.8K Messages
22 days ago
We'd like to take a look, @MrCreosote. Please provide your TV's make and model number, as well as the DIRECTV App version. Also, if you haven't already, please try uninstalling and reinstalling the DIRECTV App. John, DIRECTV Community Team
0
0
12BBQ
New Member
•
1 Message
11 days ago
I'm also having same issue. VERY frustrating. doing 30 second skips seems to work better. My TV is 65 inch TCL with Roku. seems to work fine on phone and tablet. I have 250 megabyte connection, so it's not a speed issue. PLEASE FIX.
It sounds like this is a known issue and a lot of people are having the problem.. Is there a resolution coming soon?
0
0
DIRECTVhelp
Community Support
•
255.8K Messages
11 days ago
Thanks for providing some of the information we requested of @MrCreosote. If you could also provide the DIRECTV app version, that would be appreciated. Mark, DIRECTV Community Specialist
0
0
professorsean
New Member
•
1 Message
1 day ago
I am having the same issue on my TCL 55" Class 5-Series 4K UHD QLED Dolby Vision HDR Roku Smart TV - 55S531. I am using the DirecTV app Version 4.26 - build 103101. I've tried all the recommended fixes, deleting and reinstalling the app, deleting apps, unplugging the TV. My recorded shows play fine on my iMac, iPad and iPhone. But try fast forwarding a recorded show of Adam-12 (or other recorded shows) and I get the clocking icon. This does not happen on other apps. Suggestions?
0
0
Jwolf35
New Member
•
1 Message
1 day ago
Same issue here over the last few weeks. This is clearly the result of something changing as this never occurred until recently. All my TCL TVs with Roku have the same problem. I’ve considered going back to YouTube TV.
(edited)
0
0