New Member
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2 Messages
Problem with fast forwarding
WIthin the past couple of weeks, I have been experiencing an issue when fast forwarding. As a typical example, I am watcing a recorded show (OR a show that is currently recording) and I fast forward say 5 minutes. I will get the clocking icon - then eventually a message that says there was an error fast forwarding and to try again - then I am taken back to where I was when I originally requested the fast forward.
I have rebooted the modem, router and my Roku-enabled TV without it helping the situation. I am NOT experiencing this situation when running other streaming services (Netflix/Prime/Hulu). This has been occurring constantly for the past few weeks. It has effectively eliminated my ability to fast forward.
Any thought? Thanks


DIRECTVhelp
Community Support
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255.8K Messages
2 days ago
We'd like to take a look, @MrCreosote. Please provide your TV's make and model number, as well as the DIRECTV App version. Also, if you haven't already, please try uninstalling and reinstalling the DIRECTV App. John, DIRECTV Community Team
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