1.9K Messages
Customer Support Tiers (personal customer not buisness)
I have been having a issue with uverse.com (see post with title:
Can't watch AWE TV online even though I have a U450LA package HELP!).
Customer service tried resolving it but they said that they would have to move the issue up to the next support tier.
Currious, what the support tiers are?
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Official Solution
mibrnsurg
Expert
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4.3K Messages
10 years ago
Original script readers are tier 1, can go to tier 2 on phone, but ATT Uverse Care is even higher than that.
They can do everything tier 2 can and much more, they literally have full access to just about everything. 😉
Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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Anonymous
1.9K Messages
10 years ago
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Anonymous
1.9K Messages
10 years ago
I figure the CSR(s) keep bumping up departments and tiers. Hopefully,they bump it up to the Uverse Care level/tier. Thanks once more
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mibrnsurg
Expert
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4.3K Messages
10 years ago
No, they don't. You have to click the link in my signature and send the PM to them. They are totally separate from the phone people. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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qqwiedjlkm
Mentor
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49 Messages
8 years ago
Wait, you're telling me you can actually reach someone who gives a rats butt about you?
After being put on hold for 8 and a half hours recently I didn't know that was possible.
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