Loss of channels

https://tvpromise.att.com/

This link has all the info you need. https://tvpromise.att.com/

Sorry Skeeter not buying it. I do not regularly post nor review these forums just happen to be quite irritated today as I lost another two local channels on U-verse with no notification and happen to have the day off. Oh I did discuss this issue with a rep from one of the local broadcast stations who happened to be at work this AM. To paraphrase their point AT&T is trying to low ball locals assuming that the likely reduction in advertising revenue, based on reduced coverage, will force them to capitulate and lower their carrier fees. That said the insistent shilling for AT&T by these so called ACE accounts is a standard practice for social media service companies. I do not think you are telling the truth, and of course are under no legal obligation to do so.

I am so sorry you lost your channels.  Fortunately, it did not effect me but I know when they lost the NFL Network, all I could think was if my late husband were still alive, I would have to change providers!  He LOVED the NFL Network and would watch it for hours on end.

I cannot change your perception of ACEs but please rest assured that we are NOT employees, we are NOT contractors and, trust me, we don't get paid.    <- sad face   I'm just a little old widow woman who helps out answering questions when possible.

Again, it's terrible that you are missing out on any channels and we can only hope that this messy situation gets cleared up ASAP.

From the link that Skeeter posted:

"And that’s what makes this community work: members like you sharing tips and solutions with other members based on your own experience with AT&T products and services. We believe expert users who regularly contribute useful solutions deserve special recognition."

Today we lost our ABC channel.  What’s going on?

@nannamoo 

All TV providers have in their terms that channels and programming are subject to change at anytime. Your service agreement does not guarantee that any channel will always be available.

The local affiliate has pulled the feed, trying to raise the rates. They do this to upset customers to be used as leverage against the TV provider. Changing companies will not protect you as they all go through this, none are immune. This is just DirecTV's turn with this specific channel.

As for your billing, that is another matter. Bill should not always change. It should only change once a year when the rates are readjusted based on the increase in costs from the networks. If your bill is changing more than that, then most likely you had discounts complete as those are not permanent. If you look through your bills it will show you exactly what discounts ended and when as they count down on the bill such as $30 off for 12, 1 of 12 (2 of 12, 3 of 12, etc.). Other than that your bill would only change if you have any one-time charges (PPVs, service call, etc.).

And you are not paying us. We are customers like you, as this is a public forum, not DirecTV customer care. If you want official support, then call DirecTV 1-800-531-5000. You can also check https://tvpromise.att.com/ for the current information regarding the local negotiation in your area.

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@Marjaneh19 wrote:

As a customer, I expect to be able to watch the channels I'm paying for. What's happening with you and kxan? Why am I not able to watch it?

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Here we go again  

As far as I am concerned, AT&T has stopped carrying many channels that I am paying for. If they don’t resolve this quickly, I will start looking for a new provider for my phone, tv and internet. I will have the NFL channel as well.

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@Louiseh wrote:

Today we lost our ABC channel.  What’s going on?

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Here we go again