Mentor
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3 Messages
Loss of channels
AT&T has failed to properly prepare for the anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future! I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.
baseballisback
ACE - Professor
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8.2K Messages
6 years ago
Dish has been notorious for blackouts for years and years.
They haven't had HBO since November or so.
This is just the tip of the iceberg...and maybe not even the tip. The former CEO was nicknamed "Cheap Charlie" for a reason.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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baseballisback
ACE - Professor
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8.2K Messages
6 years ago
So you want AT&T to break their written contract with you...the one you agreed to.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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baseballisback
ACE - Professor
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8.2K Messages
6 years ago
The main reason why new customer rates are so low ($109 for a "triple play" plan) is because they know the new customer may have to pay to get out of a contract. The companies are essentially paying the cancellation fees of their new customers.
One way around is to cancel all but the minimal TV package. But keep in mind that every other provider will have the same contract renewals on a monthly basis.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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23K Messages
6 years ago
You have an agreement to keep DirecTV for so much time. Programming changes as it is NOT contracted because they don't own the channels so cannot force them to always be there. You cancel service and get charged and early cancellation fee. You refuse to pay your bill with valid charges because you just don't want to and have little respect for AT&T? Sorry but in this situation, you are the one at fault for refusing to pay a bill that is correct. Your not liking a situation doesn't not get rid of the ECF. Same with other TV providers as they all have a similar clause about programming can change at any time.
(d) Our Programming Changes.
Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions. Accordingly, we reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, technologies used to deliver the Service, and any other Service we offer, at any time.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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landfall
Tutor
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2 Messages
6 years ago
Please advise. I agree to pay your current billing of $133.06 and be through with it.
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Juniper
ACE - Expert
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23K Messages
6 years ago
This is not your DirecTV account, but a public forum of customer discussion.
To discuss billing you need to call DirecTV.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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davemize
ACE - Professor
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473 Messages
6 years ago
You haven't been paying attention. Google "Dish blackout" or "Xfinity blackout" and see what comes up. For instance, this year Dish was in disputes and had blackouts with Univision, Fox, Disney and (ironically) AT&T.
... and here comes Round 2 between Dish and Fox.... https://www.foxnews.com/media/dish-customers-lose-fox-fs1-amid-carriage-dispute-as-nfl-mlb-seasons-heat-up
"Don't make me summon the flying monkeys...."
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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SmarterThanU
Contributor
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1 Message
6 years ago
That is about as dumb an answer as can be.... ATT CAN pay more and needs to! If you understood business fundamentals you would realize that the few dollars that it cost them now would save them from the millions of dollars that they are going to lose by having thousands and thousands of people canceling their service at the 1st available chance they get. Instead of growing the company, they're killing it and their stock holders are showing their disapproval by selling off and killing the company....
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Ranchoskrd
Contributor
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2 Messages
6 years ago
with even more channels (did this in August). They're technology (Hopper)
seems to be better than DirecTV's as well. Almost 2 months and we're quite
happy. Bye Bye AT&T!
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Screwedover53
Tutor
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7 Messages
6 years ago
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nabukl
ACE - Professor
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2.3K Messages
6 years ago
No channels on ANY pay tv provider are promised.
______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Screwedover53
Tutor
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7 Messages
6 years ago
It is in my lineup that I pay for
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nabukl
ACE - Professor
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2.3K Messages
6 years ago
That "lineup" doesn't guarantee any specific channels and is subject to change.
______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
Think about it ....
How can any TV provider guarantee a specific channel when that channel's corporate owner has the total power to yank it when they're demanding more $$$?
All TV providers protect themselves from this exact situation.
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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HitItHard
Contributor
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1 Message
6 years ago
AT&T can provide profits to their share holders but can't work a deal to provide our local NBC station!!! No race or Saints game tonight!! Now we're getting a message that ABC may be next!! It took 3 months to resolve the CBS issue. We on 3 months with the NBC issue!! When is this going to end!! Please provide the product that we signed up for and want!! Quit taking it out on the little guy to pad your wallets!!!!!
https://finance.yahoo.com/news/t-declares-quarterly-dividend-track-205300587.html
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