Teacher
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35 Messages
Lost detail on daily & weekly programs.
When I hit the info button on the remote, I expect to see the topics & guests on a show. No longer does that appear for Dr oz, steve harvey or real time with bill maher among others. You're taking away my choice to make an informed decision. Why?
quartermaester
Mentor
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41 Messages
9 years ago
I myself have noticed the hit-or-miss episode descriptions for Bill Maher's HBO show. Most of the time they read as very generic program statements, less often they mention particular guests by name. For me it's no big deal to occassionally browse his show while on-air to glimpse who his speakers are and what their topic of discussion might be.
Charley Rose on PBS is a whole 'nother story, where I have NEVER been able to read who his guests are from U-verse's guide. From this forum topic I concede that they (PBS) are the most likely culprit in failing to provide advanced program data to view, but unlike Maher's HBO show which is a weekly broadcast which can be viewed any number of times in a 7-day period, Rose's PBS show is different on a nightly basis; more frustrating to one whose curiosity needs to be sated with individual broadcast data.
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Fox Mulder
Former Employee
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187 Messages
9 years ago
I need your local station call letters for 1004
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arbee123
Teacher
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35 Messages
9 years ago
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arbee123
Teacher
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35 Messages
9 years ago
What's the latest on WYFF descriptions? Still not getting descriptions on either show. Even the date is not showing now on the Steve Harvey reruns. Have you made any progress?
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JefferMC
ACE - Expert
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36.9K Messages
9 years ago
Well, you just gave @Fox Mulder the call letters for the station so he could look into the issue. Now give him a few days to do something.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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mibrnsurg
Expert
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4.3K Messages
9 years ago
@JefferMC Just so you know Fox Mulder PM'd me last week letting me know he's been switched to a new job and is no longer on EPG. I'm just sending users to ATT Customer Care.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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Fox Mulder
Former Employee
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187 Messages
9 years ago
I pulled the metadata for wfyy and all shows that have been mentioned, have complete descriptions and other information. If your not seeing any information on your EPG, then you have a different issue. Is it like that for all your STB's?
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JefferMC
ACE - Expert
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36.9K Messages
9 years ago
I'm actually in the WYFF service area as well. I can compare what I see for specific episodes that @arbee123 is missing, if he will post a few specific date/times.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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arbee123
Teacher
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35 Messages
9 years ago
Hi JefferMC. It seems like the only shows this is happening with is Dr. Oz and Steve Harvey. Dr. Oz is on at 2 p.m. and Steve Harvey is on at 3 p.m. on WYFF TV, channel 1004, Monday thru Friday. Any help is appreciated. arbee123 is a "she," fyi. 🙂
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arbee123
Teacher
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35 Messages
9 years ago
Hi Fox,
Yes, it is the same on all STBs. Only those two shows, Dr. Oz and Steve Harvey.
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JefferMC
ACE - Expert
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36.9K Messages
9 years ago
Sorry, arbee123, kind of hard to tell with the whole Internet in the way.
On Uverse.com I'm getting generic descriptions for each show for all episodes SD/HD for this whole week. "Generic" in that it describes the series but not the individual episode.
I will try to remember to check what an STB shows tonight.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Fox Mulder
Former Employee
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187 Messages
9 years ago
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JefferMC
ACE - Expert
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36.9K Messages
9 years ago
I remembered this morning and checked this.
On my SD TV upstairs that has channel 4 programmed, I checked through the end of the week and both syndicated shows had episode specific information through Friday.
On my HD TV downstairs, I checked 1004 through next Tuesday, and both shows had episode-specific information through Friday, but starting Monday it changed over to generic.
UVERSE.COM has generic descriptions throughout this week. The U-verse App on my Android phone shows descriptions for this week, generic for next week (just like the schedule on the Receivers). Because of the way it lists additional episodes, I see that there are 3AM episodes as well as the 3PM episodes for Steve Harvey that I was originally looking at. The 3AM episodes have descriptions running through next week in the App.
Which tells me that UVERSE.COM is slack on episode updates.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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arbee123
Teacher
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35 Messages
9 years ago
Well, after reading your info I checked uverse.com on my phone. The descriptions were there, so I decided to check my EPG (guide on the TV, right?), and guess what? I suddenly have specific descriptions on both shows..... Not sure what happened or who happened, but the info is there!
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Fox Mulder
Former Employee
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187 Messages
9 years ago
I just reviewed the data and it looks good. We received an update from the content provider, WYFF, late yesterday. Have a good day!!
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