My AT&T wireless receiver keeps losing signal when connecting to access point

I'm another guy having this problem.  My DVR cycles off and on, preventing me from accessing recordings on the wireless receiver.  

But I noticed the problem went away while I was viewing directly from the DVR, which eventually led me to replace the display with one of my computer monitors.  That worked, as did disconnecting the HDMI cable entirely.  My LED projector, it seems, was putting out a signal that triggered the restarts, but only in off mode.  Which is actually standby mode, judging from the LED on the power button which only lights when the projector is turned off. 

So now I leave the projector disconnected unless I'm using it.

@thetrellan

Awesome feedback and thank you for providing insight to your resolution.

~ATTU-verseCare

Hi @irritable,

We are sorry about the issues you are having with your wireless receiver. We definitely want to leave you with a working product, and we apologize when this does not happen. We do not wish to inconvenience you, and hopefully, some of the steps outlined are simple enough, but always feel free to contact us, and we will be glad to help as much as possible.

-ATTU-verseCare

Oops, thought I was just responding to an email.  Not my thread, so I can't declare it resolved.

After a power outage both of my wirelees receuivers refuse to connect back to the gateway or the WAP. I have disconnected and cyckled the power on all devicews ( seesn silly after a power outage) in a soewcif ordere, held poper buttons for both 5 and 10 seconds, held the WAP buttonfot 10/20/20 secobds multiple time on multiople devices, Still no connection.

The wired receiver is fine and I have a strong wi fi connection  to IIphone and Ipad anywhere in the houes, just no wireless U Verse!

A tech is coming out after three days, but does anyone have a tip or trick?

Less than 2 months of service. All going well for the first 6 weeks then we had a storm that knocked out power for a few seconds. Internet came back directly. TV took a bit of trouble shooting (more painful than expected even for an IT type). 

All is back up and running except the farthest wreless rcvr connecting to the DVR connect. Live TV is fine, but DVR content is 50/50 intermittent (seconeds connected seconds off). All suggested TS attempted (signals, recycles, reboots). Moved the WAP to the highest possible location and away from all other boxes or signals. While the intermittent cycle seems to have improved, it's nowhere near the point of being able to watch a show, or even get through the request to watch a DVR recorded show.

Suspect I need a new WAP... Please Advise.

Hi @scottyusn,

We apologize about the issues, but we will be glad to help. Try rebooting all your equipment to sync it. Start by unplugging all the power on your U-verse equipment (gateway, receivers, WAP). Once everything is unplugged, plug the gateway in first. Once it comes up, plug in your DVR. After that starts working, plug in the WAP, and then finally all your receivers. Let us know how it goes.

-ATTU-verseCare

Not sure if you read my post....How will that solve an intermittent connection?

My wireless boxes in both bedrooms keep disconnecting and I have to do a complete system restart several times that can take a couple hours.  This happen now a total of 3 times in not even two full months, not acceptable!

Hi @Ryanknu12,

We apologize about the issues. With both receivers going out, check to make sure the WAP is connected securely. If it is in a switch, connect it directly to the gateway. Try replacing the Ethernet cable. Also, make sure there are no devices around that can cause interference. Moving it further from the gateway may help also.

-ATTU-verseCare

No bars.. Not even sure if the Motorola wireless has a signal bar display.

I'm sick of troubleshooting this system that only suffered a few seconds of power outage.

They system has only been in place approx 5-6 weeks. If the WAP is too far away we can blame your installer, but all worked well for the first month.

Anyway... I am quickly getting fed up with this, and ready to pull the plug in U-verse.

I have the exact same problem with my WAP - I have 2 wireless receivers and 1 hard wired. 2 nights ago, both wireless receivers stopped working but the hard wired is fine. I've rebooted and cycled through all of the troubleshooting steps and they're still not working.

We have not had a problem with our setup for 3 years but all of sudden both wireless will not work at all (not intermittent outages).

Can someone help with this issue?