Contributor
•
3 Messages
Uverse app live tv
My Uverse app won't let me watch live TV. It has a message that I have to go to parental controls. We don't even have any parental controls set up on our main Uverse box.
Contributor
•
3 Messages
My Uverse app won't let me watch live TV. It has a message that I have to go to parental controls. We don't even have any parental controls set up on our main Uverse box.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
•
255K Messages
6 years ago
Hi There @Jennings57,
Normally when it comes to Parental Controls and the app, the parental controls are from the U-verse receivers. A couple of messages ago, we have sent a link for "Parental Controls for U-verse TV."
Check the receivers to see if Parental Controls have been set. If they have been set, turn them off and then wait for about 5 minutes and then clear the data and cache from the app and try again.
If you need any more help, we are always here.
Matthew, AT&T Community Specialist
0
0
DIRECTVhelp
Community Support
•
255K Messages
6 years ago
Hello @Jennings57,
Thanks for reaching out to the Community, we can help you with your Uverse TV app.
Access this article for help with Parental Controls for U-verse TV. Here are steps you can take to make sure Parental Locking is off:
Let us know if the article above helped!
Denise, AT&T Community Specialist
0
0
Jennings57
Contributor
•
3 Messages
6 years ago
of our boxes and the Uverse app still says it is locked.
0
0
DIRECTVhelp
Community Support
•
255K Messages
6 years ago
Hi, @Jenings57.
Have you already tried uninstalling and reinstalling the application to see if that clears up the issue?
John, AT&T Community Specialist
0
0
Jennings57
Contributor
•
3 Messages
6 years ago
due to parental controls.
0
0