Contributor
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2 Messages
U-verse mobile app problems
Since I updated the U-verse mobile app on both my iPhone and iPad the Live TV section does not work keeps saying "U-verse mobile service it temproarily unavailable. Please try again later. (Error # 996-8138-5802baaea708)
Is there any fix for this or is this update garbage?
Thanks
Bob
Accepted Solution
Official Solution
DavidCS
Community Support
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254 Messages
11 years ago
Hi bcarruth62,
I apologize about the issues you are having with the mobile app. Hopefully, the following steps will help get it connected once again:
Let us know how it goes.
-David T
(edited)
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aviewer
Expert
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3.2K Messages
11 years ago
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Kong57
Guru
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129 Messages
11 years ago
An error occured while attempting to prepair stream
(ExitLiveChanneiID = 906113, channelID =11294, callsign = STZHD).
Request for next airing show recieved outside of limits.[Error #: (1122)-bfd5-6c5bb21393f3]
(Erroe Code : 1122)]
I just bough a Samsung Galaxy 10.1 Note 2014 Edition. Im try to watch live TV and keep getting streamg error on ALL channels. I have reinstalled, rebooted, cleaned cache. All my software is up to date... All other features of the App work
I think I need some help
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MeadowDRC
Contributor
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1 Message
11 years ago
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bcarruth62
Contributor
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2 Messages
11 years ago
Hello David
I've done all your suggestions:
1. uninstalled and reinstalled the app
2. shut down and restart the devices
3. disconncted and connected to wifi
4. checked OS and it's IOS 7.0.4 (latest one)
Still getting the following msg:
"The U-verse mobile service is temporarily unavailable. Please try again later.(Error#: (996)--b710-367e6e50a4ce)
I downloaded the same app on my son's new Android phone and put in the same userid and password I'm using on my devices and the app worked perfectly so it looks like it is an IOS device issue.
Any other suggestions?
Thanks
Bob
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ATTDmitriyCM
Community Manager
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10.5K Messages
11 years ago
Hello everyone,
I'm sorry you're experiencing issues with your mobile device and U-verse app. I recommend contacting our U-verse specialists team directly for more help and troubleshooting by clicking here. Please let us know if you were able to get your issue resolved or need more help.
Thank you,
Dmitriy
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eric7789
Contributor
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2 Messages
11 years ago
I'm seeing similar behavior since the last update. When I disconnect wifi I'm able to set recordings by using the mobile data network. When connected to wifi I cannot. I have no issues with wifi using other apps.
I'd like to get this fixed and would like your input.
Not sure if the other users here experiencing this have attempted with wifi turned off.
When attempting to set a recording with wifi on I receive the error: 'unable to contact server. Please try again later.'
When selecting to view live TV I receive error: 'An unknown error occurred. UVM Status Code: SERVICE_UNHANDLED_EXCEPTION.' If I attempt this with wifi diconnected I get the error 'must be connected to home network' even though I've turned off the data usage restrictions in Uverse mobile.
The app displays my recorded shows but but tapping to select any show also yields the unable to contact server error.
The remote control app which relies on wifi works.
I have an HTC One with 4.3. I've recently rebooted and also removed and reinstalled the uverse app with no success.
The the Uverse mobile app had been a selling point of Uverse service. I'd like to get this fixed.
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Kong57
Guru
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129 Messages
11 years ago
The update today to Uverse app solved my problems
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kbbrown1125
Contributor
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1 Message
11 years ago
when I loaded the application ATT Uverse for tablets I encounter the same issue with my samsung tab 3 when streaming videos I received failed to authenticate Open Video error (606).
when I loaded the ATT Uverse for Android I can only play Disney Channel's the other channels will stream but no sound.
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jamesteixeira
Teacher
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13 Messages
11 years ago
I can stream on my iphone. However, I would like to know why I can watch CNN on my computer in my office (which is not on my home network) but I cannot watch CNN on my iphone while I'm sitting in my office. Why is it offered as live TV on uverseonline.att.net but not via the uverse iphone app?
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ashtonian
Teacher
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3 Messages
11 years ago
Plays on my Samsung Galaxy phone.
Does not play on my Samsung Galaxy Tab 3 (error 606)
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ATTU-verseCare
Community Support
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865 Messages
11 years ago
We are aware of this issue and we are working on a fix with our partners. We apologize in advance for the delay and we will be sure to post in the community when a resolution becomes available.
-David T
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browndk26
ACE - Professor
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839 Messages
11 years ago
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aviewer
Expert
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3.2K Messages
11 years ago
To watch recordings & anything else on your u-verse TV install, get a slingbox or other comparable device. You do need to connect it to an STB.
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Todd4237
Contributor
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1 Message
11 years ago
Whenever I attempt to watch live TV from my Iphone, after about 10 seconds, the screen goes black. If I reload the channel, it works, but then after about 10 seconds the screen goes black again. Why would this be happening? The app isn't frozen, and if I tap the screen or turn it vertical I can see the channel options. The screen just goes black until I pick another channel or reload the current channel. It's quite frustrating.
I'm on an Iphone 5s.
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