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Streaming Account

Streaming Account

Learn how to manage your Streaming account.

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Samsung smart tv app has no profiles

The app available on my new Samsung smart TV doesn't have the ability to choose a profile. My old tv with a Roku had profiles, as do my phone and tablet apps. Did the profile option not get rolled out to that app??

Question

285

11

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Accepted Solution

DIRECTV Streaming does not recognize my user ID and PW

There was a power outage and TV wasn't connecting to the network, so I rebooted. Everything then came on but DTV asked for sign-on. I entered it but it was not accepted. I deleted the app and reloaded it and tried again, still no luck. The app is there but no recordings, when I try to get them it te

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133

4

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Trying to view account on Directv.com

I enter username and password, get text to verify then enter, goes back to login several times. Haven’t been to site in 6 months is this the correct address? Thx

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82

1

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122

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Closed

Upgrading to Peacock Premium plus?

I currently have Peacock Premium through DIRECTV stream.. is it possible to upgrade to Premium plus and get peacock ad free? also there are some programs that are only available to premium plus subscribers.

Question

2.7K

13

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USA Rep

I can't understand the rep that I called and it took them 10 min just to verify my account, so I hung up. very frustrating. to the point I want to just cancel everything. Is there a US Rep number?

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70

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Accepted Solution

Closed

CANT PURCHASE A DIRECT TV STREAM SUBSCRIPTION

What is going on? When I input my credit card information the system throws an error saying unable to process payment. When I go through the online chat, they ask me to call to give verbal approval of a new account, but upon calling they see no setup pending approval. When I call and try to subscrib

Question

1.8K

13

Taxes on my bill

After about 6 months of Directv streaming I suddenly get a tax on on my billing statement of $9.21. I called Directv and all that could tell me is that it’s a New Jersey tax for service. Can anyone tell me what’s going on here? Why suddenly after 6 months I am getting this charge?

Question

401

6

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Account

My account was under (Edited per community guidelines. Please do not post sensitive info like email, phone number, etc.) for streaming. Did it change? I can't get into my account.

Question

45

1

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Changing Packages - Not Working

I am trying to switch from OptimoMás to MiEspañol, but from both my end and from the side of Customer Service Representatives, there appears to be something wrong with the system. It continuously told us that we need to log in even though were and when we tried to log in we receive an error of the w

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120

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